Shirley Vinas
Kissimmee,FL
Summary
Accomplished Manager at Tropico Mofongo, adept in marketing and negotiation, significantly enhancing customer loyalty and team efficiency. Excelled in leadership roles, employing strong communication skills and problem-solving aptitude to drive productivity and resolve conflicts. Proven track record in employee training and financial oversight, ensuring operational excellence and quality service.
Overview
13
13
years of professional experience
Work History
Manager
Tropico Mofongo
Kissimmee, FL
03.2013 - 11.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Receptionist
Tutor Perini Corporation
Queens, NY
09.2011 - 08.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
Richmond Hill High School
Queens, NY06-2008
Skills
- Marketing
- Negotiation
- Verbal and written communication
- Sales management
- Financial records oversight
- Expectation setting
- Employee Training
- Problem-solving aptitude
- Multitasking Abilities
- Communication Skills
Timeline
Manager
Tropico Mofongo
03.2013 - 11.2024
Receptionist
Tutor Perini Corporation
09.2011 - 08.2012
High School Diploma -
Richmond Hill High School
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