Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Waldrop

Tacoma,WA

Summary

Dynamic and results-driven professional with extensive experience at Klamoyacasino, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and upselling strategies. Recognized for maintaining organized environments and training new staff, contributing to a positive team culture and improved service delivery.

Overview

17
17
years of professional experience

Work History

Beverage Server

Klamoyacasino
08.2022 - 05.2024
  • Assisted customers with inquiries and product selection, enhancing overall shopping experience.
  • Resolved customer complaints efficiently, improving satisfaction ratings through effective problem-solving.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
  • Maintained organized merchandise displays to promote products and facilitate easy access for customers.
  • Provided product knowledge training to new staff, fostering a knowledgeable team environment.
  • Implemented feedback mechanisms for customer suggestions, contributing to continuous improvement initiatives.
  • Monitored inventory levels and reported discrepancies to management, supporting stock management efforts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Vlt

Klamoyacasino
08.2020 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier

Colville Confederated Tribes
06.2020 - 07.2023
  • Kettle falls Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
  • Collaborated with team members to achieve daily sales goals and improve customer experience.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Monitored inventory levels, reporting discrepancies to management for timely restocking.
  • Trained new cashiers on register operations and customer service best practices.
  • Implemented efficient checkout procedures, reducing wait times for customers.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Customer Service Representative

Walmart
06.2009 - 08.2020

Cashier

Walmart
10.2007 - 07.2020
  • Assisted customers with transactions, ensuring accurate processing and handling of cash and credit payments.
  • Maintained clean and organized checkout area to enhance customer experience and operational efficiency.
  • Demonstrated product knowledge to answer customer inquiries and provide recommendations effectively.
  • Collaborated with team members to streamline checkout processes during peak hours, improving service speed.
  • Engaged customers in a friendly manner, fostering a welcoming environment that encourages repeat visits.
  • Adapted quickly to new systems and procedures, ensuring compliance with all operational guidelines and standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

Associate Of General Studies -

Spanaway Lake High School
Spanaway, WA
06.1983

Skills

  • Excellent customer service
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking
  • Team player mentality
  • Reliability and punctuality
  • Cleanliness and sanitation
  • Money handling
  • Organization and planning
  • Cash handling expertise
  • Food service
  • Equipment operation
  • Responsible alcohol service
  • Memory retention
  • Professional appearance
  • Menu memorization
  • Payment processing
  • Order accuracy
  • Guest needs assessment
  • Food running
  • Supply restocking
  • Upselling strategies
  • Beverage preparation techniques
  • Drink recommendations
  • Hospitality and accommodation
  • Point-of-sale system
  • Teamwork
  • Teamwork and collaboration
  • Team player
  • Problem-solving
  • Warm and friendly
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Clear communication
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Food safety
  • Decision-making
  • High energy and stamina
  • Cool under pressure
  • Cash handling
  • Detail-oriented
  • Relationship building
  • Hygiene practices
  • Transactions and cash handling
  • Cash register operation
  • Task prioritization
  • Conflict and complaint resolution
  • Self motivation
  • Hospitality service expertise
  • Food and beverage service
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Guest relations
  • Complaint handling
  • Professionalism
  • Quality control
  • Staff training
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Written communication
  • Service prioritization
  • POS system operation
  • Hospitality best practices

Timeline

Beverage Server

Klamoyacasino
08.2022 - 05.2024

Vlt

Klamoyacasino
08.2020 - 05.2024

Cashier

Colville Confederated Tribes
06.2020 - 07.2023

Customer Service Representative

Walmart
06.2009 - 08.2020

Cashier

Walmart
10.2007 - 07.2020

Associate Of General Studies -

Spanaway Lake High School

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Shirley Waldrop