Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHIRLEY WELLS

Brownsburg,IN

Summary

Experienced Department Head with strong Management background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals.

Overview

17
17
years of professional experience

Work History

Scheduling Department Head

Purpose Home Health
Indianapolis, IN
01.2015 - Current
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
  • Currently manage 7 offices and total of 11 employees.

Office Support Specialist

Help At Home
Indianapolis, IN
08.2011 - 12.2014
  • Conducted all aspects of hiring process including and not limited to: HHA tests, applications, skills checks, set up payroll, criminal background checks, orientation process, and faxing Indiana State Department of Health for HHA certifications.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Always maintained privacy for patients and their information.
  • Volunteered to help with special projects of varying degrees of complexity
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files

Qualified Medication Assistant

Avon Health And Rehabilitation
Avon, IN
07.2007 - 03.2008
  • Worked as CNA as well as QMA and performed all aspects of patient care, medication administration, charting, and administered breathing and topical treatments and always kept patient information private and protected.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Qualified Medication Assistant

Brownsburg Healthcare Center
Brownsburg, IN
03.2004 - 08.2007
  • Worked as CNA and QMA and performed all aspects of patient care as well as med- passes, charting, vital signs, and topical treatments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Always kept patient information private and protected.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
    Used critical thinking to break down problems, evaluate solutions and make decisions
    Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Qualified Medication Assistant

Brownsburg Heath Care Center
Brownsburg, IN
07.2001 - 12.2003
  • Worked as CNA and QMA and performed all aspects of patient care while always keeping patient information protected and private.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.]
  • Resolved staffing issues for the dayshift and made sure my unit of 85 residents received their medications and treatments for the shift.

Education

Associates - Applied Science for Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
2014

Qualified Medication Assistant

Ivy Tech Community College of Indiana
Indianapolis, IN
11.1996

Certified Nursing Assistant

Nurse Aide Training Services
Indianapolis, IN
11.1995

Skills

  • Administration and Reporting
  • Employee Coaching and Motivation
  • Information Confidentiality
  • Employee Empowerment
  • Scheduling and Coordinating
  • Operational Efficiency
  • Performance Tracking and Evaluations
  • Cost Management
  • Business Management Principles
  • Organizational Policies
  • Compliance Requirements
  • Strategic Business Initiatives

Timeline

Scheduling Department Head

Purpose Home Health
01.2015 - Current

Office Support Specialist

Help At Home
08.2011 - 12.2014

Qualified Medication Assistant

Avon Health And Rehabilitation
07.2007 - 03.2008

Qualified Medication Assistant

Brownsburg Healthcare Center
03.2004 - 08.2007

Qualified Medication Assistant

Brownsburg Heath Care Center
07.2001 - 12.2003

Associates - Applied Science for Business Administration

Ivy Tech Community College of Indiana

Qualified Medication Assistant

Ivy Tech Community College of Indiana

Certified Nursing Assistant

Nurse Aide Training Services

Similar Profiles

CREATE PROFILE
SHIRLEY WELLS