Shirley Wilbert

I work for Maximus, a high call volume center, contracted for Texas Health and Human Services Commission. Assist clients with inquiries regarding their applications, or renewal status. As well as doing extensive case research, and problem solving, while showing empathy, and compassion for the client's needs, and concerns. Handling escalated calls, and transferring callers to complete their interview appointments, to speak with next level management, and case workers. Assist clients with filling out applications for SNAP, TANF, and Medicaid assistance. Work with interpreters, and sign language aids to assist our clients with their special needs. Assist team members with problem solving, and aid in call shadowing to help train new employees.

• I work part time as a care giver, providing assistance to elderly, and handicapped clients
• I assist them in their daily needs, light house keeping, laundry, preparing meals, personal hygiene, giving medications, and running their personal errands

• I worked from home doing soft collections (third party) for National Fuel Gas in NY, and PA, NTTA North Texas Toll Authorities (first party) collections, Maxx South Broadband Cable in MS (third party) collections
• I took past due payments from their customers, listened to customer concerns, and complaints, to offer up problem resolutions
• I also assisted in training new employees

• I worked from home, calling local dealership's customers to inquire about their personal experiences at the dealerships in purchasing a new vehicle, or in having their cars serviced
• I inputted their comments into the dealerships data base for the managers to review

• I worked from home doing scripted cold calling to schedule appointments for a Real Estate Agent to offer his services to potential new home buyers

• I performed in-office paramedical exams for all of the major Insurance companies in the US
• These exams included taking the clients medical history, blood draws, urine samples, EKG's, taking their height, weight, blood pressure, and saliva swabs
• I scheduled appoints for my clients, and for the doctors that worked for our office
• I ordered medical records for the clients, and proof read the exam papers for my exams, our doctors, and our new examiners in training
• I assisted in training the new examiners as well
• And when not doing exams I did medical billing, CSR work, general office duties, ordered the medical supplies for the office, and for our field examiners
• I did on average 100 exams per month which generated revenue for the office to pay my salary, along with 8 other office employees