Shirley Williams
Administrative Assistant
Las Vegas,Nv
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
26
26
years of professional experience
Work History
Front Desk Agent/Breakfast Attendant/Guest Room Attendant
La Quinta Inn and Suites
Las Vegas, Nv
05.2015 - Current
- Implemented reservations in computer using Synix checking guests in and out
- Adjusted billings and post charges to room accounts
- Prepared efficient breakfast bar set-up of cold and hot food, coffee, and juicier
- Prepared room for new and current guests through personalized service and support.
Maintenance/Engineer
Holiday Inn and Suites
Mesa, Az
02.2010 - 05.2015
- Tested all equipment and machines before shifts start
- Oversaw project schedules, including determining critical deadlines and task assignments
- Collaborated with external contractors, project owners, and other maintenance members concerning information to other team-member
- Gathered relevant data, developed Excel spreadsheets, and communicated the information to Executive Supervisor, and Head of Engineer.
Ophthalmology Tech
Vision Works (Formerly Eye-Masters)
Mesa, Az
02.2009 - 12.2009
- Input information in the patients records to provide correct treatments within the scope of practice
- Performed monthly inventory of office and medical supplies
- Assisted patients with ordering their glasses and assisting with inserting and removal of contact lens
- Logged payments in computer and applied insurance information to patients accounts
- Made appointments and cold-call to patients.
Administrative Assistant II
Bellagio Hotel and Casino
Las Vegas
08.1998 - 10.2008
- Aided customer service to guests, clients, and team-members
- Complied data, proofread documents, and prepared all information for the Executive Housekeepers, Assistant Executive, and Floor Supervisors
- Handled multi-line telephone system intercom and two-way radio and transferring calls to appropriate departments
- Extensive use and competence with Microsoft Office
- Scheduled meetings and travel reservations.
Education
Bachelor's - Bachelor's of Science in Criminal Justice
University of Phoenix
05.2010
Associate - Paralegal/Law
Everest College
01.2005
Skills
- Strong telephone skills with exceptional verbal and written communication skills-10 years
- Resourceful in Legal Writing and Internet Research-10 years
- Front Office Support
- Guest Relations
- Information Protection
- Administrative Support
- Conflict Management
- Oral and Written Communications
- Microsoft Office
- Problem-Solving Skills
- Office Management
- Customer Service
- File Management
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Front Desk Agent/Breakfast Attendant/Guest Room Attendant
La Quinta Inn and Suites
05.2015 - Current
Maintenance/Engineer
Holiday Inn and Suites
02.2010 - 05.2015
Ophthalmology Tech
Vision Works (Formerly Eye-Masters)
02.2009 - 12.2009
Administrative Assistant II
Bellagio Hotel and Casino
08.1998 - 10.2008
Bachelor's - Bachelor's of Science in Criminal Justice
University of Phoenix
Associate - Paralegal/Law
Everest College
Similar Profiles
Delisa GantDelisa Gant
Assistant General Manager at La Quinta Inn and SuitesAssistant General Manager at La Quinta Inn and Suites
LOUIS CLAUDIN GUILLAUMELOUIS CLAUDIN GUILLAUME
Maintenance Supervisor at Engineering, La Quinta Inn and SuitesMaintenance Supervisor at Engineering, La Quinta Inn and Suites
Lora QuehlLora Quehl
General Manager at La Quinta Inn and Suites Grand PrairieGeneral Manager at La Quinta Inn and Suites Grand Prairie