Shirley Wilson
Certified Clinical Medical Assistant
Powder Springs,GA
Summary
Certified Medical Assistant with expertise in patient care and administrative support. Excels in dynamic clinical environments, adept at patient interaction, team leadership, and data management. Ensures smooth healthcare operations and enhances patient satisfaction. Committed to improving care quality through effective communication and innovative solutions. Utilizes skills in medical terminology, insurance billing, and EMR systems. Highly motivated and committed with a proven history of superior performance at individual, team, and organizational levels. Able to multitask and prioritize workloads with little or no supervision. Detail-oriented professional seeking to bring a medical background and team-building skills to a deadline-driven environment.
Overview
15
15
years of professional experience
Work History
Certified Clinical Medical Assistant
Wellstar Pulmonary
05.2024 - Current
- Monitor vitals, conduct x-rays, ensuring precise data and patient comfort
- Collaborate with the healthcare team to enhance care and satisfaction
- Streamline data entry, reducing wait times and improving accuracy
- Engage with teams to enhance treatment plans and patient experiences
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitate patient comfort and understanding through clear communication, enhancing overall care satisfaction
- Administer patient care and assist in procedures, ensuring a seamless healthcare experience through attentiveness and dedication
- Work alongside medical staff to coordinate patient care, fostering teamwork and enhancing communication for improved outcomes
- Engage with patients to provide compassionate support, creating a welcoming environment that promotes trust and satisfaction
- Implement new data management processes, drastically reducing administrative delays and enhancing workflow efficiency
- Taught patients about medications, procedures, and care plan instructions.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
Certified Clinical Medical Assistant
Wellstar Internal Medicine
08.2023 - 05.2024
- Conduct patient assessments, EKGs, and tests, ensuring timely follow-ups and improved care
- Enhance patient satisfaction and care quality through efficient teamwork and communication
- Collaborate with healthcare teams to deliver comprehensive, compassionate patient care
- Develop strategies for patient interaction, boosting follow-up compliance and health management
- Streamline intake processes, improving efficiency and patient satisfaction with measurable results
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Lead Medical Assistant
Atlanta Kidney & Hypertension Associates
09.2010 - 08.2023
- Coordinate patient care, improving clinic efficiency with precise scheduling
- Facilitate patient-staff communication, ensuring seamless service and timely approvals
- Train medical assistants, fostering teamwork and enhancing service quality collaboratively
- Streamline insurance verification, reducing approval delays and boosting billing accuracy
- Implement infection control protocols, maintaining a safe healthcare environment
- Develop and implement streamlined insurance verification procedures, enhancing billing accuracy and minimizing delays
- Apply infection control protocols effectively, ensuring a safe environment for patients and staff while meeting regulatory standards
- Enhance patient care coordination, leading to improved clinic operations and optimized scheduling efficiency
- Promote effective communication between patients and staff, ensuring timely service delivery and streamlined approvals
- Mentor medical assistants, cultivating a strong team dynamic and elevating overall service quality
- Refine insurance verification processes, achieving notable reductions in approval times and enhancing billing precision
- Prepared and processed daily cash deposit, ensuring accurate EMR reconciliation and timely banking
- Facilitated communication and collaboration between IT and staff to ensure smooth operations
- Managed and verified provider credentialing applications
Education
Certified Medical Assistant
Sanford Brown Institute
Atlanta, United States 05.2001 - 12.2005
High School Diploma -
R.L.Osborne High School
Marietta, United States 05.2001 -
Skills
Healthcare Vocabulary Proficiency
HIPAA Compliance
EMR Systems
Microsoft Office Proficiency
Basic Life Support Certification
Diagnostic X-Ray Procedures
Electrocardiogram Administration
Direct Patient Support
Office Operations Management
Patient Relations
Phlebotomy Procedures
Immunization Administration
Patient scheduling
Timeline
Certified Clinical Medical Assistant
Wellstar Pulmonary
05.2024 - Current
Certified Clinical Medical Assistant
Wellstar Internal Medicine
08.2023 - 05.2024
Lead Medical Assistant
Atlanta Kidney & Hypertension Associates
09.2010 - 08.2023
Certified Medical Assistant
Sanford Brown Institute
05.2001 - 12.2005
High School Diploma -
R.L.Osborne High School
05.2001 -