Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Shirley York

Shirley York

Houston,TX

Summary

Talented hard worker, skilled at completing daily assignments, and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Delivers consistent and professional work for every assignment. Motivated and skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean, and safe work areas with diligent attention to important details. Efficient and professional with a dependable nature. Focused on helping the business achieve short and long-term goals and help day-to-day operations. Able to effectively de-escalate situations with customers. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Successful Customer care representative with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

CVS Caremark
11.2020 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Logged call information and solutions provided into internal database.

Census Enumerator

U.S. Census
08.2020 - 09.2020
  • Documented data on paper and entered into field data capture for compilation and analysis
  • Reached out to individuals at home, work, and public locations to complete interviews
  • Collected personal data such as names, addresses, and other information for Census use
  • Operated vehicles and equipment safely and maintained a clean driving record
  • Protected company and customer data by consistently following privacy policies
  • Tracked daily activities in FDC for consistent reporting
  • Physically attempting to knock at resident's doors to conduct the census.

Lead Certified Pharmacy Technician

Southside Pharmacy
04.2016 - 12.2016
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving
  • Correctly completed pharmacy paperwork, including daily and weekly reports
  • Receptively answered customer questions and helped locate desired items in the pharmacy
  • Obtained timely payments from customers and insurance companies
  • Kept inventory accurately with effective management and regular cycle counts
  • Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices
  • Handled 600+ prescription orders per week at the counter, drive-thru, and via delivery service
  • Prevented record keeping and service errors with accurate data entry, verifying all information, and correcting issues immediately
  • Adapted quickly to new technology, staying efficient and on-track to deliver top-notch customer service
  • Assisted with billing, entering orders with high accuracy, and verifying insurance
  • Avoided product waste with proper stock rotation procedures
  • Maintained efficiency by balancing customer needs with the pharmacy workload
  • Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers
  • Reconciled account issues and resolved prescription problems via telephone and at the counter
  • Supported pharmacists by measuring, counting, and labeling prescriptions
  • Met customer needs with fast and knowledgeable pharmacy support
  • Secured drug supplies, closely following pharmacy procedures, and monitoring access
  • Kept all areas clean, organized, and in line with company professional standards
  • Protected company and customer data by consistently following HIPPA policies
  • Developed solid relationships with staff, customers, and vendors
  • Maintained standards by orienting, training, and monitoring all new pharmacy technicians
  • Kept team in compliance with regular licensure monitoring, working with senior management to address issues
  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
  • Troubleshoot problems and develop successful solutions
  • Trained new team members in procedures, and ways to exceed performance expectations
  • Completed work with little oversight
  • Updated office files daily and kept records organized
  • Verified level of supplies and requested new inventory to meet service levels
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris.

Lead Certified Pharmacy Technician

The Medicine Shoppe Pharmacy
07.2012 - 03.2016
  • Maintained standards by orienting, training, and monitoring all new pharmacy technicians
  • Kept team in compliance with regular licensure monitoring, working with senior management to address issues
  • Verified level of supplies and requested new inventory to meet service levels
  • Managed files and continuously updated and organized records
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Supported pharmacists by measuring, counting, and labeling prescriptions
  • Secured drug supplies, closely following pharmacy procedures, and monitoring access
  • Updated office files daily and kept records organized
  • Adapted quickly to new technology, staying efficient and on-track to deliver top-notch customer service
  • Met customer needs with fast and knowledgeable pharmacy support
  • Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers
  • Upheld quality assurance standards, training staff on procedures to minimize errors and service issues.

Education

Certified Pharmacy Technician -

Pharmacy Technician diploma - undefined

Sanford brown college

Diploma - undefined

Lamar Consolidated High School

Associates degree - Criminal Justice

American Intercontinental University

Skills

  • Inventory (8 years)
  • Quality assurance (5 years)
  • Retail (8 years)
  • Scheduling
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • Organizational Skills
  • Microsoft Office
  • Employee management
  • Worker training
  • Time management
  • Task prioritization
  • Paperwork management
  • Detail-oriented
  • Customer relations
  • Decision making
  • Google Drive
  • Inventory organization
  • Order processing
  • Inbound Customer Service
  • Verifying Coverage
  • Documentation
  • Scripted Responses
  • Compliance Requirements
  • Membership Inquiries and Renewals
  • Order and Refund Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care Representative

CVS Caremark
11.2020 - 01.2023

Census Enumerator

U.S. Census
08.2020 - 09.2020

Lead Certified Pharmacy Technician

Southside Pharmacy
04.2016 - 12.2016

Lead Certified Pharmacy Technician

The Medicine Shoppe Pharmacy
07.2012 - 03.2016

Certified Pharmacy Technician -

Pharmacy Technician diploma - undefined

Sanford brown college

Diploma - undefined

Lamar Consolidated High School

Associates degree - Criminal Justice

American Intercontinental University
Shirley York