Shirley A. Robinson
Columbia,SC
Summary
Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional customer service. Highly organized and hardworking with excellent planning and program management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Available.
Overview
10
10
years of professional experience
Work History
Practice Administrator
Physicians Footcare
11.2021 - 01.2023
- Day to day operation of 17 sites
- Managed 104 employees in HRIS system, Human Resources
- Trained interns and newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired, disciplined, terminated & rewarded talent
- Stabilized work force with all positions filled in 3 states for thefirst time in company history.
Vice President of Operations
Capitol Hill Healthcare Consulting LLC (Contract)
01.2015 - 09.2021
- Project Management, Human Resources, Quality Assurance
- Performed statistical analyses to gather data for operational and forecast team needs.
- Strategic Plans, Contracts, Collections & Revenue Optimization
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
Executive Director
Long Term Care, Elmcroft Assisted Living, Florence
, SC
01.2013 - 01.2015
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Education
Bachelor's Degree -
University of South Carolina
Master of Arts - Human Resources Management
Webster University
St Louis, MO05.2024
Skills
- Staff Meetings
- Employee Support
- Financial Forecasting
- Policy Development
- Benefits and Compensation Management
- Human Resources Services
- Pre-Screening Candidates
- Payroll Coordination
- Talent Management
Timeline
Practice Administrator
Physicians Footcare
11.2021 - 01.2023
Vice President of Operations
Capitol Hill Healthcare Consulting LLC (Contract)
01.2015 - 09.2021
Executive Director
Long Term Care, Elmcroft Assisted Living, Florence
01.2013 - 01.2015
Bachelor's Degree -
University of South Carolina
Master of Arts - Human Resources Management
Webster University
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