Shirley Amanda Atkins

Assumes responsibility in assisting with operational and financial aspects of each assigned property

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Kept accurate records of all resident and tenant correspondence.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

• Assessed patient medical needs and developed individual care plans
• Maintained direct correspondence with nurses and pharmacies
• Monitored medications, assisted with transfer/mobility, and completed clerical work (i.e. Daily Plan of Care) regularly

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Completed referrals and charting for three doctors
  
• Maintained constant correspondence with doctors and pharmacies

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Responsible for daily counts and ensuring vault security
• Timely completion of administrative activities and communication with management

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.