SHIRLEY B. RIVERA
Office Coordinator
Jersey City,NJ
Summary
Adaptable Office Coordinator with 34 years of experience with wide range of talents from healthcare to travel. Additional experience in assisting executives and coordinating company events. Fast-learner with interest in developing new skills to better support staff and upper management.
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work History
Office Coordinator
CarePoint Health/Christ Hospital
Jersey City, NJ
2010.07 - 2021.04
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Oversaw technical, operational, clerical and customer service support activities.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Interpreted management directives to define and document administrative staff processes.
- Received and responded to patient requests via letters, emails, telephone calls and in-person interactions.
- Controlled expenditures and worked with accounting department to manage budgets.
- Devised and implemented improvements to reporting procedures.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Entered data, generated reports and produced tracking documents.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Entered and maintained departmental records in company database.
- Drove workflow efficiency by streamlining processes and driving improvements.
- Maintained master schedule and set up appointments.
Credentialing Coordinator/Radiology Transcriptionist
Radiology Professional Association
Jersey City, NJ
08.2001 - 07.2010
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Conducted primary source verifications such as background checks and board certifications.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities.
- Assisted with managed care auditing processes and performed internal file audits.
- Maintained accurate files, records and credentialing documents in well-maintained databases using Council for Affordable Quality Healthcare (CAQH) system for 15 physicians.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Used headsets and transcribing software to take dictation of medical documents.
- Returned printed and electronic form dictated reports for physician's review, signature and corrections.
- Referred to dictionaries, drug references and other medical resources to distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
- Maintained logs of incoming dictation projects and transcription records.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Used Advanced Data System to prepare reports, correspondences and other required documentation.
- Prepared data by compiling and sorting information.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Entered data into databases in alphabetic and numerical order.
- Secured information by completing database backups.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
Administrative Assistant
Global Newsline, LLC
Jersey City, NJ
03.1997 - 07.2001
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation for 12 personal.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Arranged rapid office equipment repair and maintenance with vendors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored 5 senior executive's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Certification Full Stack Software Engineer - Full Stack Software Engineer
Rutgers, The State University of New Jersey
New Brunswick, NJ 11.2019 - 06.2020
Skills
File and data retrieval systems
Accounts reconciliation
Scheduling and calendar management
Project Management
Project support
Schedule Coordination
Event Coordination
Verbal and written communication
Organization
Digital File Management
Multi-line phone systems
Keyboarding skills
Database maintenance
Meeting support
HIPAA guideline compliance
Microsoft Office
Travel bookings
Customer service
Detail-oriented
Critical thinking
Adaptability
Cultural awareness
Timeline
Certification Full Stack Software Engineer - Full Stack Software Engineer
Rutgers, The State University of New Jersey
11.2019 - 06.2020
Office Coordinator
CarePoint Health/Christ Hospital
2010.07 - 2021.04
Credentialing Coordinator/Radiology Transcriptionist
Radiology Professional Association
08.2001 - 07.2010
Administrative Assistant
Global Newsline, LLC
03.1997 - 07.2001