Shirley D. Trammell
Reseda,CA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in a fast-paced environment. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Compton Community College
08.2016 - Current
- Provide technical assistance and maintenance of cosmetology equipment
- Record monthly inventory and order additional products, supplies, and equipment through off-site vendors
- Manage student program by auditing timecards, preparing them for the cosmetology state exam, and proof of training forms
- Assist cosmetology teachers on the clinic floor, helping students with color formulations and client consultations
- Updating the classroom with cosmetology state board rules and regulations
- Train new employees to run the receptionist area.
Counselor I
Tarzana Treatment Center
03.2013 - 06.2016
- Assisted the treatment team with the integration and coordination of mental health services
- Educated and equipped patients with tools or strategies to manage their condition more effectively
- Assisted patients in developing community living skills and utilizing community resources to help with their recovery process
- Conducted 1:1 session with assigned patients on a weekly basis
Customer Service Representative
Health Net of California
01.2012 - 01.2013
- Provided medical insurance information to customers regarding what service coverage, pharmacy information, and letters about insurance coverage
- Contacted different medical groups to assist customers with setting up appointments
- Resolved customer complaints in a swift and timely manner.
Customer Service Representative
Southern California Edison
10.1999 - 01.2012
- Provided utility information regarding customer electric bills and usage within a call center environment
- Set up new accounts, transferred accounts to new residential locations, and disconnected accounts.
Education
Associate of Applied Science - Psychology Teacher Education
Pierce Community College
Woodland Hills, CA06.1994
Skills
- Attention to Detail
- Microsoft Office Suite
- Tying 50 WPM
- Call Center
- Clerical Support
- Hospital Rules/Policies
- Mental Health
- Customer Service
- Public Utility Billing
- Medical Terminology
Timeline
Administrative Assistant
Compton Community College
08.2016 - Current
Counselor I
Tarzana Treatment Center
03.2013 - 06.2016
Customer Service Representative
Health Net of California
01.2012 - 01.2013
Customer Service Representative
Southern California Edison
10.1999 - 01.2012
Associate of Applied Science - Psychology Teacher Education
Pierce Community College
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