Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirley Dawn Sheffield

Elizabethton,TN

Summary

Dynamic and results-driven professional with a strong background and strong focus on administration in fast-paced environments. Skilled in managing legal documents, coordinating schedules, bookkeeping, accounts receivable/payable and maintaining confidentiality. Team-oriented, adaptable, and driven by results. Known for reliability and effective communication, ensuring smooth operations and client satisfaction.

Overview

34
34
years of professional experience

Work History

Reading Through Intervention Specialist

Carter County Schools
08.2015 - Current
  • Built strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Promoted positive learning environment by incorporating social-emotional learning strategies into daily activities.
  • Facilitated small group instruction for targeted skill development, enhancing academic growth for all participants.
  • Provided ongoing assessment of student progress, adjusting interventions as needed to optimize results.
  • Increased student engagement through use of differentiated instruction tailored to individual learning needs.
  • Maintained accurate records of student progress, interventions implemented, and modifications made to ensure compliance with regulations and best practices.
  • Established trusting and friendly relationships with parents and colleagues.
  • Developed data-driven intervention plans based on thorough analysis of assessments and observations.
  • Maintained records of ongoing assessments and documentation of updates.
  • Met with teachers to establish goals for students in intervention program.

Legal Administrative Assistant

Dugger and Cole Attorneys
07.1997 - 01.2015
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Facilitated clear communication between clients and attorneys by acting as liaison to ensure all parties were informed of updates or changes.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within firm.
  • Prepared court forms accurately under supervision of attorneys, ensuring compliance with local rules and regulations.
  • Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
  • Processed expense reimbursements and updated accounts with current information.
  • Prepared and processed invoices for attorney billing.
  • Maintained general and trust account banking accounts.
  • Prepared and filed payroll taxes.
  • Prepared estate accountings to be filed with courts.
  • Prepared all year end accounting documents.

Sales Associate

Wal-Mart Store
06.1991 - 1997
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Certificate of Technical Studies - Accounting/Legal/Office Management

Tennessee Technology Center
Elizabethton, Tennessee
01-1995

Skills

  • Office administration
  • File management
  • Calendar management
  • Document preparation
  • Billing and invoicing
  • Client service and support
  • Administrative support
  • Payroll processing
  • Bookkeeping

Timeline

Reading Through Intervention Specialist

Carter County Schools
08.2015 - Current

Legal Administrative Assistant

Dugger and Cole Attorneys
07.1997 - 01.2015

Sales Associate

Wal-Mart Store
06.1991 - 1997

Certificate of Technical Studies - Accounting/Legal/Office Management

Tennessee Technology Center

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