Shirley Denise Wright

• Conducted home visits to assess family needs, provided guidance and support, and developed service plans for each family.
• Developed relationships with schools to ensure that children had access to necessary educational supports.
• Assisted families in developing parenting skills, problem solving strategies, communication techniques, and conflict resolution methods.
• Facilitated individual and group counseling sessions to address issues such as substance abuse, domestic violence, mental health disorders, poverty, homelessness, child abuse and neglect.
• Maintained detailed records of all client interactions including assessments, progress notes, treatment plans and discharge summaries.
• Provided crisis intervention services when needed including emergency shelter placement or referrals to appropriate agencies.
• Coordinated transportation arrangements for clients attending medical appointments or court hearings.
• Completed intake assessments on families to determine service needs.
• Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.

Producer for Insurance Products such as Life, Health, and Annuities, Property and Casualty. Mortgage and Final Expenses.

• Provided service and sales to walk-in customers.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Monitored inventory of postage stamps and made orders to replenish.

• Prepared and reviewed insurance applications to verify compliance with regulations.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Conducted annual reviews of existing policies to update information.

• Organized and allocated resources required to meet needs of 10 to 15 students
• Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
• Proven ability to develop and implement creative solutions to complex problems.
• Volunteered at local community organizations, providing assistance with day-to-day operations.
• Passionate about learning and committed to continual improvement.

• Reported to senior management on organizational performance and progress toward goals.
• Controlled finances to lower costs and keep business operating within budget.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Updated reports, managed accounts, and generated reports for company database.
• Managed invoicing and payment processing operations.
• Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
• Completed and processed purchase orders and customer invoices each quarter.
• Processed vendor and supplier payments on weekly basis.
• Maintained accurate records of customer payments.

• Used accounting software to issue tax returns and prepare consolidated reports.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Collected and arranged financial information and entered details into [software] financial management system.
• Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
• Prepared and processed journal entries to record in general ledger and maintain consistent documentation.

• Incorporated technology into learning to enhance student engagement and learning.
• Developed lesson plans to align with grade-level standards and objectives.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Distributed textbooks, workbooks, papers and pencils to students.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.

• Made rounds at specified intervals and conducted head counts and roll calls.
• Identified needed updates to correctional plans and assigned inmates to appropriate housing.
• Completed intake paperwork, fingerprints, and searches.
• Conducted routine and emergency head counts.

My tenure in the USAF started under the career field of Services Specialist, where I moved up in rank support the airmen's need for quality of life functions which include but are not limited to the following:

- Food Service

- Lodging

- Fitness and Recreation

- Readiness and Mortuary

- Training and Development

Supervisor of 20+ providing guidance and leadership coupled with performance reports, annual reviews, and human resources functions.

Additionally, I performed in duties such as First Sergeant - where I over saw squadron size of 600+ Airmen and Civilians

Course Development Writer- designed course structure for specialty career course