SHIRLEY E. BALLARD
Newport News,VA
Overview
18
18
years of professional experience
Work History
Assistant Childcare Director
Premier Early Childhood Education Partners
Yorktown, VA
03.2024 - Current
- Planned and organized special events for children such as field trips, parties or educational activities.
- Provided guidance to parents on how best to support their child's development.
- Provided leadership and supervision to staff, including assigning duties and monitoring performance.
- Conducted interviews, recruited, trained and evaluated personnel.
- Inspected classrooms daily for cleanliness, safety hazards and educational materials availability.
- Ensured compliance with licensing regulations, safety standards and health requirements.
- Resolved conflicts among children or between staff members in a professional manner.
- Maintained accurate records of attendance, assessments and other relevant documents.
- Provided nurturing and appropriate environment for children of various ages.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Communicated with parents and fostered strong professional relationships.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Childcare Director
YMCA
Smithfield, VA
03.2023 - 03.2024
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Trained, managed and motivated employees to promote professional skill development.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Inspected facilities regularly to ensure cleanliness and safety requirements are met.
- Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
Supervisory Recreation Specialist
733d FSS
Fort Eustis, Virginia
02.2022 - 03.2023
- Administered finances, documentation and permissions for activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Met with staff to discuss rules, regulations and work-related problems.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Organized, led and promoted interest in recreational activities.
- Single-handedly planned and executed Holiday Block Leave for AIT students.
- Collaborated with a local Bus Company to reserve 10 Charter Buses for the Holiday Block Leave students.
- Serviced close to 1,000 Students within a month and a half to provide tickets for a shuttle service to go home over the holidays.
- Worked closely with Customers to discuss vacation destinations.
- Attended the Facility Manager's Training September of 2022.
- Facility Point of Contact for Service orders and other related maintenance required.
- Operated the Point of Sale register and Rec Trac.
- Attended several Rec Trac Trainings throughout my employment for the new system.
- Maintained accuracy of Credit and Cash transactions.
- Submitted accurate Deposit and Paperwork Daily.
- Maintained Inventory of Tickets physically in house and special ordered tickets.
- Attended Trainings via Teams for Universal Studios and Walt Disney World.
- Partnered with local and out-of-area attractions to provide more travel options for customers.
- Partnered with the Newport News Park to receive Celebration in Lights tickets at a discounted rate for the 2022 Holiday Season.
- Partnered with the Norfolk Tides to receive Vouchers at a discounted rate for the 2022 Baseball Season.
- Was offered to attend the 2022 Military Symposium at Universal Studios and Walt Disney World in May but was unable to attend.
- Successfully Completed Customer Experience Training April of 2022.
- Successfully Completed NAF Internal Controls April of 2022.
- Successfully Completed Dram Shop Theory Training April of 2022.
- Self-taught myself how to execute and record End of Month statements to Finance and Headquarters in Texas within 2 months of employment.
- Collaborated with Langley ITT to price match all ticket offers.
- Built and Fostered relationships with other surrounding bases.
- Positively worked with the Finance office to meet the percentage requirement for the ITT office within the first 2 months of employment.
- Received a Coin of Excellence from the 1-222d Aviation Regiment for outstanding customer service.
- Managed the ITT facebook business website.
- Collaborated with the Marketing Department to advertise ongoing and up coming events for the ITT office.
- Carried out surprise cash counts quarterly under the supervision of my Director.
Child and Youth Program Assistant
633 FSX
Fort Eustis, Virginia
04.2014 - 02.2022
- Planned and implemented seasonal activities and curriculums for kids between ages of 5 and 12.
- Effectively and openly communicate with Customers daily
- Ensure safe departure and return of children to and from school
- Knowledge of payment procedures, late fees, and CYMS register system
- Experience of working with MFLC’s (Military and Family Life Counselors)
- Ability to work effectively with coworkers and families
- Observe safety protocols to minimize accidents and spread of disease.
ITT Travel Clerk Specialist
633 FSX
Fort Eustis, Virginia
05.2012 - 04.2014
- Handled cash and operated POS register system
- Assured adequate product stock levels were maintained
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Assisted with payment processing and investigating variances in cash amounts.
- Assisted customers by answering questions and providing information about travel, hotel, and attractions.
Volunteer
Fort Riley Conference Center
Fort Riley North, KS
01.2008 - 01.2011
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Assisted with the seating and serving of guests.
- Assisted with setting and clearing tables.
- Assisted with the set up of special events.
- Kept facilities organized, clean and well-maintained to best meet program needs.
Volunteer
Fort Riley Bowling Alley
Fort Riley North, KS
01.2007 - 01.2008
- Engaged with others successfully using strong verbal and written communication skills.
- Volunteered to help with special events and programs by checking in participants and giving directions.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Welcomed customers and answered questions.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Observed and carried out lane adjustments.
Education
Bachelor’s degree - Early Childhood Education Administration
Purdue Global University
09.2019
Skills
- Office Management
- Quality Improvement
- Team Management
- Administrative Leadership
- Program Management
- Team Building
Professional Certifications
John Maxwell's Leadership Gold
- Attended the Air Force Leadership Gold from March 2020 until December 2021
References
Erika Rivera: 757-344-0364 (erikarivera210@gmail.com)
Joshua Estep: 434-368-1862 (jjestepkrs@gmail.com)
Jillian Singleton: 210-219-2482
Languages
German
Native/ Bilingual
Current Supervisor
Samantha Carrillo: 724-462-7553
Timeline
Assistant Childcare Director
Premier Early Childhood Education Partners
03.2024 - Current
Childcare Director
YMCA
03.2023 - 03.2024
Supervisory Recreation Specialist
733d FSS
02.2022 - 03.2023
Child and Youth Program Assistant
633 FSX
04.2014 - 02.2022
ITT Travel Clerk Specialist
633 FSX
05.2012 - 04.2014
Volunteer
Fort Riley Conference Center
01.2008 - 01.2011
Volunteer
Fort Riley Bowling Alley
01.2007 - 01.2008
Bachelor’s degree - Early Childhood Education Administration
Purdue Global University
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