Shirley H. Diaz Hernandez

• Evaluated patient histories to assess Medicare gaps in care, medication compliance and adherence.
• Educated patients on possible drug interactions, potential side effects, high-risk medications, and optimal methods of administration.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications; including recommending formulary alternatives.
• Perform Medication Therapy Management Reviews, in form of MTM, and Care for Older Adults (COA)-Medication Review.
• Actively assisted with closure of HEDIS Medicare Star Rating gaps: COA-Functional Assessments, Pain Assessment, vaccines
• Assisted patterned health clinics with questions about Medicare completion.
• Trained new hires on medication management process and work policies.

• Recommended alternative medications, alternative dosing, or other modifications (including discontinuation of medications).
• Reviewed members’ medication profiles, available laboratory results, and applied evidence-based medicine and national guidelines when creating recommendations to health care providers for optimizing members’ medication regimen.
• Analyzed and reviewed medication lists for potential patient safety problems (drug interactions, suboptimal medication regimens, etc.).
• Performed interactive telephonic and video conference (telepharmacy) comprehensive medication reviews with members.
• Followed up with members and providers to check on progress toward meeting drug treatment goals.
• Assisted in coordination of care for pharmacy-related issues between members, providers, and other members of member's interdisciplinary care team, including referrals to state plan health care services.

Managed an ancillary staff that fulfilled more than 2,500 weekly prescriptions. Reviewed, processed, and dispensed medications according to physicians’ prescriptions and consulted with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management, potential side effects, OTC, HIV, and Hepatitis C medications.

• Hosted several successful healthcare education clinics.
• Provided medication therapy management to patients using Outcomes and Mirixa.
• Compounded and repackaged unit-doses, topical medications and sterile products.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
• Maintained state and federal records of legendary drugs and controlled substances.
• Conducted routine inspections of medication storage locations.
• Directly supervised 7 Pharmacy Technicians, interns and support staff while on duty.
• Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.