SHIRLEY HOOKER
J
New Haven,CT
Summary
Accomplished management professional with over 20 years experience in directing
Customer service and sales support functions in fast-paced, high volume environments.
Excellent communication and interpersonal skills: Result -focused sale /recruiting.
Executing full-cycle recruiting method to source highly sought-after candidates ranging from entry-level to Executives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Assistant Manger
Rent-a-center
Bridgeport, CT
07.2003 - 03.2010
- Resolve customer complaints regarding sales and service.
- Oversee regional and local sales managers and their staffs Plan and direct staffing, training, and performance evaluations to develop and Control salsas and service programs.
- Determine price schedules and discount rates.
- Review operational records and report to project sales and determine profitability.
- Monitor customer preference to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
- Confer or consult with department heads to plan advertising services and to secure Information on equipment and customer specifications.
- Direct and coordinate activities sales of manufactured products, services, Commodities, real estate or other subjects of sale.
- Confer with potential customers regarding equipment needs and advice customer on types of equipment to purchase.
Department Manager
Filenes's
Trumbull, CT
02.1999 - 06.2003
- Provide customer service by greeting and assisting customers, and responding to Customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and Quality goods.
- Inventory stock and recorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Hire, train, and eve lute personnel in sales or marketing establishments, promoting or firing workers when appropriate, Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Customer Service Manager
Wal-Mart
Shelton, CT
02.1997 - 01.1999
- Review financial statement, sales and activity report, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, and preparing work schedules and assigning specific duties.
- Oversee activities directly related to making products or providing services.
- Direct and coordinated activities of business or departments conceded with The production, pricing, sales, or distribution of products.
- Establish and implement departmental policies, goals, objectives, and procedures, Conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirement, and interview, hires and train new employees, or Oversee those personnel processes.
- Plan a direct activities such as sales promotions, coordinating with other department heads as required.
- Determine goods and service to be sold, and set prices and credit term, based on forecasts of customer demand.
- Locate, select, and pro.
Education
Career Development Instituted, Certified Retail Sales/Management, Graduated October 1990 - undefined
Meridian High School
Meridian, MSMay 1985
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
Certification
- Sales Manager Certificate
Timeline
Lead Assistant Manger
Rent-a-center
07.2003 - 03.2010
Department Manager
Filenes's
02.1999 - 06.2003
Customer Service Manager
Wal-Mart
02.1997 - 01.1999
Career Development Instituted, Certified Retail Sales/Management, Graduated October 1990 - undefined
Meridian High School
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