Shirley Johanna Chaves Medrano

• Collaborated in the development of the commercial strategy

• Coordinated, encouraged and trained the sales team made up of 10 members. I carried out a strict stock control making sure of the correct exposure of the product.

• Willing to offer first class customer service.
• Organized, detail-oriented and own initiative. Focused on increasing sales by offering customers kindness, consideration and support.

• Monitored clients for signs of safety related danger and escalated issues to management
• I worked diligently to regularly meet or exceed special targets, including special credit card requests and specific product promotions.
• I implemented solutions that will guarantee customer satisfaction and at the same time be viable for the company.

• I made calls to new potential clients to increase the current portfolio.

• Provided excellent customer service at all times.

• I answered the questions and concerns of the clients to the best of my ability,

• Accounting of all the daily operations carried out. sales report regular, rationalization of the sales process, customer service. Help increase customer retention by 15%.

• I worked with the mission of the company in mind and served as a dedicated and enthusiastic part of the sales team.

• I immediately dealt with customer complaints, worked to resolve them as quickly as possible, and provided refunds when necessary.