Shirley L. Tafur Vela

• Stayed current on latest and diverse types of last extensions and different application processes.
• Kept workspace clean, organized and well-stocked for upcoming appointments.
• Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
• Educated clients on how to clean and maintain lash extensions.
• Consulted with clients to understand desired look and discuss available lash options.
• Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
• Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.

• Increased productivity by creating detailed plans outlining daily tasks for each member of the wardrobe department during production periods.
• Sewed costumes using sewing machine, upholstery equipment and hand tools.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Currently going to school