Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shirley M Gonzalez

Nashville ,GA

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician

Southeastern Grocers
09.2018 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Assistant

Triple S Health
11.2011 - 06.2015
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Evaluate request approval for pre-authorization medications regulated by insurance criteria.
  • Answered telephones and provided information about pharmacy coverage issues and status of evaluations.
  • Updated computer system with current customer and patient information.
  • Trained new pharmacy staff on computer system and drug management pre approval protocols.
  • Requested updated prescriptions and medical information from physicians.
  • Supported operations with filing, copying and faxing.

Education

Associate of Applied Science - Pharmacy Technician

National University College - Bayamon
Bayamon, PR
07.2005

Skills

  • Active Listening
  • Reading Comprehension
  • Electronic Patient Medical Record
  • Customer Needs Assessments
  • Patient Education
  • Patient Confidentiality
  • High-Volume Environments
  • Customer Satisfaction
  • Dispensing Procedures

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

Southeastern Grocers
09.2018 - Current

Pharmacy Assistant

Triple S Health
11.2011 - 06.2015

Associate of Applied Science - Pharmacy Technician

National University College - Bayamon

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Shirley M Gonzalez