Shirley "Skye" Carpenter

Proficiently managed payment transactions by accurately receiving and applying payments to customer accounts, ensuring financial records were up to date and reconciled.

Negotiating Payment Plans

Resolving Discrepancies

Researching Collection Methods

Negotiation Skills

Problem solving skills

Ability to Multitask

Adhering to company policies and procedures to ensure compliance with state and federal guidelines

Managed appointments for over 50 patients daily, ensuring minimal wait times and efficient clinic flow.

Increased patient satisfaction

Scheduled, rescheduled and verified PT appointments

Manage office supply inventory, placing new orders when needed

Ordered required diagnostic tests and communicated results to Doctors & Patients

Verifying Medical Insurance

Surgery Scheduling

Patient Check in/Check out

Patient Support:

Software Proficiency:

Processing & Verifying Claims:

Attention to Detail:

Knowledge of Health Insurance:

Experienced and results-driven professional with a proven track record in administration, customer service, along with Providing emotional support, financial assistance, connecting patients to resources and advocating for their needs. My Expertise at orchestrating company-wide objectives, optimizing operational efficiency, and fostering long-term client relationships. Demonstrated proficiency in managing end-to-end processes, ensuring accuracy, and enhancing customer satisfaction. Committed to delivering exceptional service, mitigating risks, and driving business growth.