Shirli Martinez
Silverdale
Summary
Dynamic customer service professional with extensive experience at Target, excelling in point-of-sale operations and cash handling accuracy. Recognized for resolving customer complaints with empathy, fostering loyalty. Bilingual in Spanish and English, I effectively communicate and enhance customer satisfaction while training new team members to deliver exceptional service.
Overview
3
3
years of professional experience
Work History
Costumer Service, Cashier
Target
12.2024 - Current
- Maintained clean and organized checkout area to enhance customer experience.
- Help with returns, exchanges.
- Handler money to all the registers when they needed.
- Be responsible for giving breaks and lunches to the team at the front end.
- Help with self-checkout. Help with price matching, operate the self-checkout, and troubleshoot the system when needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
Costumer Service, Cashier
The Home Depot
05.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier, Food Prep
Chipotle Mexican Grill
11.2022 - 04.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Handled cash, credit, and debit transactions while adhering to company policies.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on register operations and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Highline High School
Burien, WASkills
- Customer transactions
- Point-of-sale operation
- Cash handling accuracy
- Customer complaint resolution
- Bilingual fluency in spanish and english
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Costumer Service, Cashier
Target
12.2024 - Current
Costumer Service, Cashier
The Home Depot
05.2024 - 12.2024
Cashier, Food Prep
Chipotle Mexican Grill
11.2022 - 04.2024
High School Diploma -
Highline High School