Shirlise Richards
Upper Darby,PA
Summary
Team-oriented and methodical Technical Assistant with strong attention to detail and good multitasking skills. Specializing in healthcare providing expert technical and procedural guidance to team to enhance productivity and increase work accuracy. Proficient in epic, microsoft programs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level clinical/clerical position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes.
- Skilled Patient Service Representative adept at working under general supervision as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care. Dedicated Patient Service Representative with experience in acute care and rehabilitation treatment facilities. Empathetic and caring demeanor while communicating effectively and providing targeted instructions. Relate to people with diverse educational, socioeconomic, and ethnic backgrounds. Bring intermediate computer utilization skills for clerical and clinical documentation. Hardworking and caring health care personal always looking for ways to improve each patient's experience and level of care. Smoothly coordinate resource referrals and support patients throughout different service levels. Follow current trends to offer the best support to every patient. Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer, team and vendor relations
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ophthalmology Technical Assistant
Lehigh Valley Health Network
04.2023 - Current
- Instruct patients on how to use eye drops, contact lenses, and post-surgery medications
- Intake medical histories from patients
- Ophthalmic equipment calibrate and maintain ophthalmic equipment, and operate specialized equipment
- Patient examination conduct patient eye examinations and tests, such as dilating eyes, measuring eye pressure and visual acuity, and evaluating eye movements
- Other tasks assist patients with inserting or removing contact lenses, adjust eyeglasses, and call patients to check on their recovery.
- Preform various test such as OCT, Visual Field, Auto Refraction on patients to obtain data on current RX lenses.
Scheduling Coordinator
Lehigh Valley Health Network
02.2022 - 04.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Manage STAT testing scheduling. Checking and obtaining prior authorization from insurance company for STAT testing.
Patient Service Representative
Lehigh Valley Health Network
09.2020 - 02.2022
- Verify patient demographics during Check in-Check out process through proper insurance Verifications using insurance websites such as Pear Portal, Availity, One Source, ect
- Submitting of Insurance referrals for patients.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Perioperative Assistant
Lehigh Valley Health Network
04.2015 - 09.2020
- Helped to properly position patients with body stabilizing equipment and protective padding, allowing for necessary exposure while protecting patients
- Set up and maintained aseptic techniques and clear, sterile surgical field throughout each procedure
- After each medical procedure properly disinfect all medical equipment and mayo stands and set up for next medical procedures.
- Ensured timely patient transportation between pre-operative areas and operating rooms, maintaining clear communication with all involved parties to avoid unnecessary delays.
- Collaborated with surgeons, nurses, and anesthesiologists to ensure smooth transitions between various operating room procedures.
- Reduced post-operative complications by ensuring proper handling, cleaning, and sterilization of surgical instruments and equipment.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
Perioperative Assistant
Lehigh Valley Health Network
09.2014 - 04.2015
- Set up and maintained aseptic techniques and clear, sterile surgical field throughout each procedure
- Helped to properly position patients with body stabilizing equipment and protective padding, allowing for necessary exposure while protecting patients
- Checked before procedures to determine availability of necessary equipment and supplies.
- Collaborated with surgeons, nurses, and anesthesiologists to ensure smooth transitions between various operating room procedures.
- Gowned and gloved staff to help team prepare for surgeries.
- Ensured timely patient transportation between pre-operative areas and operating rooms, maintaining clear communication with all involved parties to avoid unnecessary delays.
- Enhanced surgical team efficiency by assisting with patient positioning, draping, and other necessary tasks for successful surgeries.
- Protected patients from infection by setting up and managing sterile operating fields.
- Demonstrated adaptability when faced with unexpected situations or emergencies, implementing quick decision-making skills to prioritize patient needs appropriately.
Patient Transporter
Lehigh Valley Health Network
11.2010 - 09.2014
- Maintained, cleaned, and prepared equipment such as gurneys, wheelchairs, bassinets, cribs, and supplies required to effectively transport patients
- Moved equipment such as oxygen tanks, intravenous pumps, drips, and monitors when relocating patients
- Collaborated successfully by working with others to meet unit and organizational goals and to promptly attend to needs of patients and care team
- Checked patient identification bracelet and asked patient for name to confirm identity
- Demonstrated cultural sensitivity in all communications and service delivery, remaining continuously professional, respectful, and courteous
- Attended staff and in-service meetings and mandatory classes to continue to develop high level of patient care skills.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Support Partner
Lehigh Valley Health Network
05.2010 - 11.2010
- Assist nursing staff personal on getting medical equipment for patients on unit
- Obtaining pantry order for unit, making sure proper par of stock current
- Cleaning patients rooms on unit daily while keeping a current log
- Assist nurse aide in changing toileting of patients when needed.
Education
Associate of Science - Nursing
Lehigh Carbon Community College
Allentown, PENNSYLVANIAHigh School Diploma -
William Allen High School
Allentown, PENNSYLVANIA06.2008
Skills
- Customer service experience 10 years
- Insurance verification
- Coordinate referrals
- Educate patients
- Healthcare system navigation
- Patient documentation
- CPR/BLS certified
- Documentation proficiency
- Technical diagnosis
- CPR/BLS certified
- Documentation proficiency
- Technical diagnosis
Attention to detail
Multitasking
Problem-solving abilities
Certification
CPR/BLS
- American Heart Association - 5/17/24-5/17/26
- Ecard code-245418539552
Timeline
Ophthalmology Technical Assistant
Lehigh Valley Health Network
04.2023 - Current
Scheduling Coordinator
Lehigh Valley Health Network
02.2022 - 04.2023
Patient Service Representative
Lehigh Valley Health Network
09.2020 - 02.2022
Perioperative Assistant
Lehigh Valley Health Network
04.2015 - 09.2020
Perioperative Assistant
Lehigh Valley Health Network
09.2014 - 04.2015
Patient Transporter
Lehigh Valley Health Network
11.2010 - 09.2014
Support Partner
Lehigh Valley Health Network
05.2010 - 11.2010
Associate of Science - Nursing
Lehigh Carbon Community College
High School Diploma -
William Allen High School
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