Shirly Himmelhaver
Macclenny,FL
Summary
Passionate about healthcare, customer service, and technology. Eager to leverage skills and experience to drive further growth. Strong background in these industries, committed to delivering exceptional results and providing top-notch service to clients. Seeking opportunities to contribute expertise and make a meaningful impact. Excited to embark on the next chapter of career journey.
Overview
22
22
years of professional experience
Work History
Medical Coding Coordinator
Zoe Alexander Consulting
01.2013
- Assist with medical coding and billing for various contract accounts, assign ICD-10 and CPT codes, review denials, analyze medical documents, query physicians when necessary
Sales Associate
Ultra Cellular, inc
09.2017 - 07.2018
- Sell and activate cell phones for MetroPCS, utilize POS system for cash, debit, credit cards, secure merchandise, assist customers with minor technical issues, keep records and inventory, provide customer service, process payments, navigate computer systems for phone activation, stay current on training and promotions
Server/Salesperson
Waffle House
01.2019 - 06.2024
- Wait on tables, cashier, suggestive sales, cleaning, dress tables, anticipate needs
Resident Activities Coordinator Assistant
Wyndham Lakes/Brookdale Senior Living
02.2014 - 02.2015
- Coordinate activities for elderly residents, book entertainment, lead group activities, design and maintain a calendar, arrange transportation, coordinate fundraisers and charity events, use office equipment, welcome new residents
Server
Waffle House
06.2012 - 07.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Human Service Worker II
North East Florida State Hospital
08.2013 - 02.2014
- Care for individuals served on living areas, record daily activities, assist with ADLs, baths, eating, escort to activities, plan and execute trips, sit 1:1 with individuals, assist nursing staff with medication, clean ward, attend treatment team meetings
Resident Assistant (RA) and Med Tech
Sterling House of Jacksonville/Brookdale Senior Living
02.2010 - 02.2011
- Assist elderly residents with daily living skills, conduct rounds, answer call lights, complete documentation, assist with medication, interact with vendors, family, and visitors, answer phones, conduct tours, work closely with nursing and administrative staff
Human Service Worker II
North East Florida State Hospital
07.2002 - 03.2007
- Care for individuals served on living areas, record daily activities, assist with ADLs, baths, eating, escort to activities, plan and execute trips, sit 1:1 with individuals, assist nursing staff with medication, clean ward, attend treatment team meetings
Education
BLS -
CPC-A (Expired) in Medical Coding -
Glen Saint Mary, FL01.2002
GED -
Baker County Senior High School
Glen Saint Mary, FL01.2002
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Recordkeeping
- Process Improvement
- Project Support
- Staff Management
- Strategic Planning
- Meeting Coordination
- Event Planning
- Schedule Management
- Event Coordination
- Regulatory Compliance
- Operations Management
- Point of Contact
- Staff Supervision
- Information Collection
- Medical Terminology
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/Salesperson
Waffle House
01.2019 - 06.2024
Sales Associate
Ultra Cellular, inc
09.2017 - 07.2018
Resident Activities Coordinator Assistant
Wyndham Lakes/Brookdale Senior Living
02.2014 - 02.2015
Human Service Worker II
North East Florida State Hospital
08.2013 - 02.2014
Medical Coding Coordinator
Zoe Alexander Consulting
01.2013
Server
Waffle House
06.2012 - 07.2014
Resident Assistant (RA) and Med Tech
Sterling House of Jacksonville/Brookdale Senior Living
02.2010 - 02.2011
Human Service Worker II
North East Florida State Hospital
07.2002 - 03.2007
BLS -
CPC-A (Expired) in Medical Coding -
GED -
Baker County Senior High School
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