Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Shirlyia Taylor

Summary

Motivated and detail-oriented individual pursuing an Associate Degree in Office Administration - Office Management Specialization with plans to further education with a Bachelor's in Human Resources. Strong organizational, communication, and problem-solving skills developed through academic coursework and hands-on experiences. Excited to apply knowledge in office management, administrative support, and HR practices in an entry-level Human Resources role. Proficient in managing administrative tasks, supporting team collaboration, and providing excellent customer service. Committed to contributing to the organization's success while gaining valuable HR experience to support long-term career growth.

Overview

8
8
years of professional experience

Work History

Warehouse Associate

Amazon
08.2020 - Current
  • Effectively work as team lead
  • Staff Associates
  • Supervise the training of new hires and daily operation
  • Coach other associates on quality
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Customer Service Representative

Ansafone Contact Centers
11.2018 - 08.2020
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Call Center Representative

Sitel
08.2017 - 07.2018
  • Provide personalize customer service by responding to the needs of customers
  • Update customer databases with notes for each customer
  • Document and report customer feedback to improve the customer experience
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Associate of Science - Office Administration / Office Management

School Or College
Ocala, FL
01.2023

High School Diploma -

North Marion High School
Citra, FL
05-2017

Skills

  • Skilled in Microsoft Office
  • Clear Communication Skills
  • Effective Team Leadership
  • Adaptability to New Knowledge
  • Effective Problem Resolution
  • Staffing experience
  • Administrative Support Experience
  • Microsoft Office Support
  • Microsoft outlook, word, and Excel
  • Employee Onboarding Training

Personal Information

Willing To Relocate: Anywhere

Timeline

Warehouse Associate

Amazon
08.2020 - Current

Customer Service Representative

Ansafone Contact Centers
11.2018 - 08.2020

Call Center Representative

Sitel
08.2017 - 07.2018

Associate of Science - Office Administration / Office Management

School Or College

High School Diploma -

North Marion High School
Shirlyia Taylor