Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Shirnae McMiller

Bullard,TX

Summary

Dynamic management professional with a diverse background and proven leadership skills, dedicated to driving performance improvements. Expertise in identifying process inefficiencies and implementing streamlined workflows that enhance team productivity. Recognized for fostering a collaborative environment that maximizes success across all levels.

Overview

5
5
years of professional experience

Work History

Receptionist

Atria Senior Living
Tyler, TX
09.2024 - Current
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Compiled data from various sources into organized reports for management review.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Participated in emergency response drills and maintained knowledge of safety procedures.

Transportation Coordinator/ Maintenance Assistant

Primrose Retirement Communities LLC
Tyler , TX
09.2020 - Current
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Greeted customers in a friendly manner when boarding the bus.
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
  • Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
  • Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
  • Detected and repaired hazardous conditions or concerns that presented risk of accidents or injuries.
  • Organized supplies and stocked shelves with product inventory.
  • Performed spot removal, stain treatment, and deodorization of carpets.
  • Utilized industrial-grade carpet shampooers to deep clean carpets.

Receptionist Fill In

Primrose Retirement Community
Tyler, Texas
09.2020 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed payments and updated accounts to reflect balance changes.
  • Reported suspicious individuals to supervisor.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Coordinated with other departments to ensure proper distribution and tracking of keys.
  • Processed and submitted invoices for payment in a timely manner.
  • Encouraged healthy communication among family members by modeling effective communication strategies.

Executive Director's Assistant

Primrose Retirement Community
Tyler, Texas
09.2020 - Current
  • Assisted the Executive Director in all building operations
  • Passed out billing statements to residents
  • Made entry key fobs and room keys for residents
  • Purchased food for monthly manager meetings
  • Reminding the Executive Director of important dates
  • Made new hire and employee files
  • Made end-of-month bank deposits
  • Fill in positions when other managers are absent
  • Clear communication with residents regarding any issues or concerns in the building
  • Administrative assistant duties

Assistant Director of Dining Services

Primrose Retirement Community
Tyler, TX
08.2020 - Current
  • Assisted in the preparation of meals for patients according to dietary requirements and preferences.
  • Monitored food consumption and intake levels, ensuring compliance with nutrition plans.
  • Conducted inventory of kitchen supplies, restocked shelves, and ordered shortages or needed items.
  • Maintained a safe and sanitary work environment by adhering to all safety regulations and procedures.
  • Ensured that all meal trays were prepared accurately and timely prior to delivery to patient areas.
  • Performed quality control checks throughout the day to ensure food was being stored at the appropriate temperature.
  • Trained new employees on kitchen operations, policies, cleanliness standards, safety protocols, and equipment usage.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Coordinated catering events including menu selections, staffing needs, equipment setup and breakdown.
  • Maintained effective communication with other departments within the organization to ensure smooth operation of dining services activities.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.

Education

Associate of Arts - Liberal Arts And General Studies

Tyler Junior College
Tyler, TX
05-2019

Skills

  • Cost Control
  • Route Planning
  • Report Generation
  • Vehicle Maintenance
  • Punctual and Safe Transportation
  • Completion of Weekly Transportation Log
  • Regulatory Compliance
  • Customer Support
  • Inventory Control
  • Accurate Meal Tracking
  • Meal Preparation
  • Food presentation
  • Menu Creation
  • Dining room organization
  • Table placement
  • Guest Seating
  • Guest service
  • Safety Protocols
  • Equipment Troubleshooting
  • Building upkeep
  • Emergency Response
  • Correct usage of Carpet Equipment
  • Document Daily Water Heater Temperatures
  • Change Air Filters Within State Requirements
  • Service and Document Fire Extinguishers
  • Cleaning and sanitizing
  • Teamwork and Collaboration
  • Safety practices
  • Problem-Solving
  • Adaptability
  • Active Listening
  • Time management abilities
  • Problem-solving abilities
  • Reliability
  • Organizational Skills
  • Task Prioritization
  • Attention to Detail
  • Event Coordination
  • Positive advertising
  • Professional Receptionist
  • Hard Worker
  • Self Motivation
  • Goal Setting
  • Team Collaboration

Education and Training

other

References

References available upon request.

Timeline

Receptionist

Atria Senior Living
09.2024 - Current

Transportation Coordinator/ Maintenance Assistant

Primrose Retirement Communities LLC
09.2020 - Current

Receptionist Fill In

Primrose Retirement Community
09.2020 - Current

Executive Director's Assistant

Primrose Retirement Community
09.2020 - Current

Assistant Director of Dining Services

Primrose Retirement Community
08.2020 - Current

Associate of Arts - Liberal Arts And General Studies

Tyler Junior College

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Shirnae McMiller