Summary
Overview
Work History
Education
Skills
Timeline
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Shirnell Petty

Memphis,TN

Summary

Results-driven service, sales and operations management professional with extensive background in banking and team leadership in financial operations. Proven ability to boost team productivity and ensure high standards of performance. Known for strong focus on collaboration and adaptability, consistently meeting and exceeding organizational goals. Excellent communication skills and rapport building with team members and customers.

Overview

11
11
years of professional experience

Work History

Branch Operations Coordinator

First Horizon Bank
08.2024 - 05.2025
  • Conducted regular audits to ensure compliance with company policies and industry regulations.
  • Improved branch efficiency by streamlining processes and procedures for daily operations.
  • Effectively managed risk by implementing strategies aligned with corporate guidelines.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Boosted employee retention by fostering a positive work environment and providing ongoing support and training.

Floating Universal Banker

Orion Federal Credit Union
06.2023 - 08.2024
  • Assisted clients with opening and closing accounts, loan applications, mortgage referrals, etc
  • Provided financial advice to clients, improving their financial health.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Delivered exceptional customer service by assisting clients with banking inquiries and transactions.
  • Implemented security measures for safeguarding client information.

Branch Operations Associate Manager

Wells Fargo Bank, N.A.
07.2021 - 08.2024
  • Spearheaded initiatives to enhance operational agility and responsiveness.
  • Fostered a culture of continuous improvement within the operations team through regular training sessions and workshops on best practices.
  • Managed a team of operations associates, providing leadership and guidance to ensure optimal performance levels were achieved.
  • Established performance metrics for the operations team, regularly monitoring progress to ensure alignment with established goals.
  • Managed day-to-day operational tasks, freeing up senior management to focus on strategic initiatives.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Evaluated employee performance and provided feedback and training as needed.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.

Personal Banker

Wells Fargo Bank, N.A.
08.2016 - 07.2021
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.

Teller

Wells Fargo Bank, N.A.
08.2014 - 08.2016
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

Education

Business Administration And Management

Strayer University
05-2026

Skills

  • Leadership
  • Cross-selling expertise
  • Administrative support
  • Meeting facilitation
  • Compliance monitoring
  • Customer service
  • Staff training, coaching & development
  • Verbal/written communication
  • Customer relationships
  • Performance reviews
  • Budget planning

Timeline

Branch Operations Coordinator

First Horizon Bank
08.2024 - 05.2025

Floating Universal Banker

Orion Federal Credit Union
06.2023 - 08.2024

Branch Operations Associate Manager

Wells Fargo Bank, N.A.
07.2021 - 08.2024

Personal Banker

Wells Fargo Bank, N.A.
08.2016 - 07.2021

Teller

Wells Fargo Bank, N.A.
08.2014 - 08.2016

Business Administration And Management

Strayer University

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