Shiron Miles
Madison,AL
Summary
Reliable and detail-oriented professional with over 10 years of experience in customer service, and 7 years in administrative and business support. Strong communicator with proven success in banking, tech support, and government roles. Known for improving team efficiency, supporting remote operations, and building strong client relationships.
Overview
10
10
years of professional experience
Work History
Help Desk Analyst
TEKsystems
Madison, AL
03.2024 - Current
- Provide first-line technical support in a managed service provider environment, assisting a wide range of clients with diverse technical needs.
- Respond to support requests via phone and email, troubleshooting hardware and software issues on desktops, printers, and mobile devices.
- Escalate complex technical problems, while ensuring a timely follow-up and resolution.
- Log and manage service requests using the ServiceNow ticketing system, with attention to detail and documentation accuracy.
- Utilize the Virtual Desktop Infrastructure (VDI) and other remote tools to diagnose and resolve issues efficiently.
- Perform Active Directory tasks, including password resets, account re-enablement, and group membership updates, to manage secure user access.
- Assist clients with mapping printers and network drives, ensuring reliable connectivity and workflow continuity.
Business Bank Representative
PNC Financial Services
Huntsville, AL
03.2022 - 04.2023
- Provided specialized support for business clients, handling inquiries and service requests across a dedicated suite of financial products and services.
- Resolved complex customer issues across multiple service channels (phone, email, online banking), ensuring efficient, high-quality support.
- Investigated and responded to client concerns with a strong focus on first-contact resolution and customer satisfaction.
- Documented all interactions accurately to support seamless follow-up and reduce the need for additional client effort.
- Maintained compliance with banking regulations while delivering personalized service to meet unique business banking needs.
Financial Relationship Consultant
Regions Financial Corp.
Huntsville, AL
01.2019 - 01.2022
- Delivered high-level customer service and support to a sophisticated client base, assisting with a wide range of financial products and services tailored to business needs.
- Resolved complex inquiries across multiple service channels (in-person, phone, digital), maintaining a customer-first approach, and ensuring efficient resolution.
- Leveraged advanced tools and internal systems to process requests, provide guidance, and support internal teams, and external customers.
- Accurately documented client interactions and completed service tasks to reduce follow-up needs, and improve overall customer experience.
- Maintained a deep understanding of banking regulations and financial products to provide tailored solutions, and build lasting client relationships.
Retail Banker
Woodforest Bank
Huntsville, AL
06.2016 - 01.2019
- Accurately processed customer transactions, including deposits, withdrawals, loan payments, cash advances, and issuing monetary instruments, in compliance with bank policies.
- Performed branch operations such as balancing cash drawers and vaults, maintaining ATMs, ordering supplies, and completing audits and reports.
- Opened and maintained consumer, business, and certificate of deposit accounts, ensuring accuracy and regulatory compliance.
- Resolved customer questions and concerns both in person and over the phone, including dispute resolution and referrals to appropriate departments.
- Followed all branch security protocols, and maintained strict confidentiality of customer information.
Logistics Ordering Specialist
FEMA
Washington , DC
01.2016 - 01.2018
- Maintained equipment caches in a constant state of readiness for rapid deployment in support of disaster response missions.
- Oversaw the packaging, transportation, distribution, and maintenance of task force equipment during mobilizations.
- Coordinated logistics with military and civilian transportation agencies to ensure efficient deployment of resources.
- Procured non-cacheable items as needed during mobilization, or on-site operations.
- Ensured security, tracking, and accountability of all equipment and supplies throughout the mission lifecycle.
- Selected and managed the Base of Operations site, handling day-to-day safety and operational needs.
- Maintained accurate records and reports before, during, and after each mission to ensure compliance and accountability.
Education
High School Diploma -
Spencer High School
Columbus, GA05-2003
Skills
- Skill multitasker
- 60 WPM (words per minute) on a keyboard
- Active listening
- Microsoft Office proficiency
- Time management
- Documentation accuracy
- Credit and collections
- Attention to detail
- Conflict resolution
- Excellent communication
- Data Entry
References
References available upon request.
Timeline
Help Desk Analyst
TEKsystems
03.2024 - Current
Business Bank Representative
PNC Financial Services
03.2022 - 04.2023
Financial Relationship Consultant
Regions Financial Corp.
01.2019 - 01.2022
Retail Banker
Woodforest Bank
06.2016 - 01.2019
Logistics Ordering Specialist
FEMA
01.2016 - 01.2018
High School Diploma -
Spencer High School
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