Shironda Bolden

Patient Interaction:

Greet and assist patients as they arrive at the walk-in clinic.
Obtain and update patient information, including medical history and current medications.
Escort patients to examination rooms and prepare them for the physician's examination.
Vital Signs and Measurements:

Record and monitor vital signs such as blood pressure, pulse, temperature, and respiratory rate.
Measure and record height and weight, as well as calculate and record body mass index (BMI).
Medical History Documentation:

Document patients' medical history, chief complaints, and any relevant information provided by the patient.
Ensure accurate and up-to-date electronic health records (EHR) by inputting and updating patient data.
Assisting with Procedures:

Assist physicians and other healthcare providers during medical procedures and examinations.
Prepare and maintain medical instruments and equipment for use during procedures.
Administering Injections and Medications:

Administer prescribed medications and injections under the supervision of a licensed healthcare professional.
Provide patient education regarding medications, including dosage, administration, and potential side effects.
Lab Specimen Collection:

Collect and prepare laboratory specimens for testing.
Follow proper protocols for specimen handling, labeling, and transportation.
Patient Education:

Educate patients on treatment plans, medications, and self-care instructions.
Provide information on preventive care and healthy lifestyle choices.
Appointment Scheduling and Administrative Tasks:

Schedule patient appointments and follow-up visits.
Perform administrative tasks such as answering phones, filing, and maintaining a tidy and organized work environment.
Communication:

Communicate effectively with patients, physicians, and other healthcare team members.
Relay important information between patients and healthcare providers.
Adherence to Protocols and Regulations:

Ensure compliance with medical laws, regulations, and clinic policies.
Follow infection control protocols to maintain a clean and safe environment.
Emergency Response:

Assist in emergency situations and provide basic first aid when necessary.

• Acknowledges and greets patients and visitors and performs health screening
• Accurately provides information and instruction, pertaining to all hospital campus’, to patients, visitors and staff
• Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Managed inventory to provide customers with access to products in high demand.

• Floated between diverse departments, including onboarding clinic, general surgery, oncology, urology, primary care, and ophthalmology/medical records, adapting quickly to varying clinical environments
• Assisted healthcare providers in performing medical procedures, ensuring patient comfort and adherence to departmental protocols
• Proficiently managed patient records, obtaining medical histories, updating charts, and documenting procedures accurately across multiple specialties
• Coordinated patient scheduling, optimizing workflow and maintaining flexibility in a dynamic healthcare setting
• Collaborated with multidisciplinary teams to ensure seamless patient care transitions between departments
• Implemented infection control protocols, emphasizing aseptic techniques to maintain a safe environment for patients and staff
• Prepared patients for procedures, explaining the process, and addressing any concerns to alleviate anxiety
• Coordinated patient scheduling, collaborating with radiology team members to optimize workflow and patient care.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.