Shironda Malone
Rosenberg,TX
Summary
Proven HIM Technician at Cornerstone Hospital, adept in HIPAA Compliance and fostering team collaboration. Spearheaded software training and coding updates, significantly enhancing medical record accuracy and patient satisfaction. Skilled in healthcare informatics and effective communication, I excel in driving quality improvement initiatives, evidenced by a key role in successful accreditation surveys.
Overview
23
23
years of professional experience
Work History
HIM Technician
Cornerstone Hospital
10.2001 - Current
- Assisted with staff training on new software platforms and coding updates, fostering an environment of continuous learning among team members.
- Conducted regular audits to ensure the quality and completeness of medical records, mitigating potential risks associated with inaccurate documentation.
- Reduced errors in clinical documentation by providing ongoing feedback and support to healthcare providers regarding best practices for accurate recordkeeping.
- Spearheaded initiatives aimed at improving overall patient satisfaction by addressing concerns related to access, accuracy, and timeliness of personal health information.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Promoted a culture of safety within the organization by actively participating in safety initiatives focused on proper storage, disposal, or destruction of sensitive patient information materials.
- Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Played a key role in achieving successful accreditation surveys by demonstrating thorough knowledge of accreditation standards related to health information management practices during site visits.
- Effectively utilized statistical data analysis tools and techniques to generate meaningful reports for upper management regarding key performance indicators within the HIM department.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Performed software updates, upgrades and data backups.
Monitor Technician
Cornerstone Hospital
10.2001 - Current
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
Scheduling Coordinator
Cornerstone Hospital
10.2001 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Mental Health Support Worker
Cornerstone Hospital
10.2001 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Monitors and measures client progress against safety plan and stated goals as it applies to outpatient mental health documentation.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Contacts callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program.
- Maintains accurate and detailed call reports.
- Routinely scheduled meetings
- Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Delivered psychoeducational presentations at staff meetings or community events to increase awareness of mental health issues.
- Documented client progress in confidential files.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Contact callers, emergency department discharges and suicide
Education
No Degree - Psychology
Victoria College
Victoria, TXSkills
- Release of Information
- HIPAA Compliance
- Medical Record Management
- Clinical Documentation
- Medical Office Procedures
- Quality Improvement
- Records retention
- Medical Transcription
- Healthcare Informatics
- Patient Privacy
- HIM Software Proficiency
- EHR Implementation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Professionalism
- Adaptability
- Time management abilities
Timeline
HIM Technician
Cornerstone Hospital
10.2001 - Current
Monitor Technician
Cornerstone Hospital
10.2001 - Current
Scheduling Coordinator
Cornerstone Hospital
10.2001 - Current
Mental Health Support Worker
Cornerstone Hospital
10.2001 - Current
No Degree - Psychology
Victoria College