Shiron Fonseka
Mechanicsburg,PA
Summary
Enthusiastic, driven, quickly adaptable and tech savvy Business Analyst and Scrum Master in Robotic Process Automation, with over 10 years experience in the domains of Insurance, Fleet Management, Healthcare, Finance, Education and Logistics with skills in Waterfall, Agile, and Scrum Methodologies. Solution driven business analyst with experience leading cross functional teams in the development, documentation, and delivery process to attain the business goals. Certified in Lean Six Sigma White Belt, Scrum Master, Google Analytics, Automation Anywhere and UiPath as a Business Analyst.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst Consultant - Intelligent Automati
PNC Bank
07.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified opportunities for Automations and created opportunity documentation along with tools, techniques and methodologies.
- Built brand new documentations for existing automations with missing or improper process documents.
- Used Jira to track and manage 6 automations from discovery to production with proper documentation and approval from business and project team.
- Translated information gathered from stakeholders/business with proper Process Definition Documentation(PDD) to development team.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Generated ad-hoc reports to evaluate specific business requirements.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
Business Analyst - Robotic Process Automation
Element Fleet Management
05.2023 - 07.2024
- Interacted with Process Owners/ Product Owners to develop a deep end to end understanding of processes targeted for automation and translate into requirements and project scope
- Improved and re-engineered business processes/tools with assistance of Black Belts
- Collaborated with stakeholders to define project objectives and criteria
- Conducted current state assessment of business processes to identify and document Problem Statement, Process Flow, GAP Analysis, etc
- Used Amazon Textract as OCR tool to pull data from PDFs to upload/swivel into various systems
- Maintained and tracked projects through Robotic Development Life Cycle
- Designed over20 automations successfully saving Element Fleet over12000 hours using A360
- Created test cases and closely worked with implementation (dev/test) at QA for Go-Live prep
- Assisted and worked on Generative AI automation projects using Large Language Models and Prompt Engineering
- Exercised process mining techniques for exploration, discovery, development, production & reclamation to improve and measure RPA processes
- Executed Projects successfully and along with highest quality deliverables
- Supported Center of Excellence RPA team initiative projects and lead development of future state process of potential automation processes
- Engaged in cross-functional team to drive process improvement(s) using RPA technology backed by Lean principles and practices
Business Analyst – Robotic Process Automation
Fairview Health Services
05.2022 - 04.2023
- Conducted interviews with key business users to collect information on business processes and user requirements
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Created JIRA stories, developed dashboards in JIRA for tracking/reporting purposes
- Designed Process Definition Document (PDD) with functional requirements of bot with UML diagrams
- Worked closely with Solution Architect/tech lead for Solution Design Document (SDD) and approval
- Worked on multiple automation projects simultaneously that are in various stages of Robotic Development Life Cycle (RDLC)
- Owned and designed8 projects successfully for deployment saving nearly10,000 hours using UiPath automation tool
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
- Built library of bots and reusable knowledge-based assets to produce consistent and streamlined business intelligence results
Business Analyst/Change Control Manager - RPA
Prudential Insurance Company
04.2021 - 05.2022
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process, and culture changes
- Identified impacted parties, business partners and resources required for planned changes
- Managed internal and external client-facing relationships through transitional periods
- Created JIRA stories, developed dashboards in JIRA for tracking/reporting purposes
- Conducted work estimation, planning and prioritization to maintain quality of project(s)
- Presented weekly/quarterly reports to directors and higher management
- Partnered with business teams to understand needs and mitigate potential problems
- Drove Scrum team/software development teams progress to overcome obstacles and realize success throughout life of each sprint
- Conducted Daily Stand-ups, Sprint Reviews (Bot Demo), Sprint Retrospectives and project closures for RPA projects
- Worked effectively with multiple Scrum teams both internally and offshore
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
- Effectively communicated and understood the requirements of offshore teams working on both tools UiPath and Blue Prism
- Conducted opportunity assessment to identify potential automation projects and created road maps
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges
- Collaborated with product owners, team members, technologists, and other scrum master’s to define solutions and drive progress
- Applied agile methodology to shorten cycle time and achieve target margins
Business Analyst - Robotic Process Automation
Element Fleet Management
02.2020 - 04.2021
- Conducted discovery meetings with business users for feasibility assessment
- Conducted interviews, brainstorming meetings, and process walkthrough with business users and clients to identify automation requirements
- Designed Process Definition Document (PDD) detailing automation of bot with necessary UML diagrams which included; Activity flow diagrams, Data flow diagrams, static system screenshots and process Service Level Agreements (SLA) for a realistic visualization
- Worked closely with Solution Architect to create Solution Design Document (SDD) defining technical aspect of RPA solution and approval
- Managed multiple project (3-4) simultaneously and assisted in production support
- Managed business requirements and change requirements from clients and business users for optimum process through robotic process development
- Deployed (Go-Live) over45 Bots successfully saving company over60,000 hours and totaling $2,895,612 for year2019/2020 and2020/2021
- Experienced in Billing, Salesforce, Maintenance, Insurance Claim processing, Remarketing, Mainframe, Ordering and Uplifting
- Conducted feasibility analysis, compatibility analysis and Return on Investments (ROI) for potential automation projects
- Complete understanding of Robotic Development Life Cycle (RDLC) and Software Development Life Cycle (SDLC) using Automation Anywhere/Automation Anywhere A360
- Performed problem determination and Root Cause Analysis for bottlenecks and redundancies
- Successfully designed automations to work with ServiceNow and Jira
- Maintained frequent, high-quality communication with clients and business users for support, including project meetings, project plans, project scope and key assumptions, production dates, etc
- Maintained full ownership of automation application development process, collaborated with development process providing support and monitor progress of team
- Collaborated with business users/clients to create test data for development and testing purposes
- Made sure that functional requirements and Process Design has been approved by stakeholders/clients, IT, and robotics software development team
- Maintained Minutes of Meeting (MOM) of requirement gathering meetings, provide action plan and resolved blockers and impediments
- Used Process Mining techniques to discover, monitor and improve processes
- Analyzed business challenges and provided mitigation strategies for smooth integration of bots into applications
- Composed and detailed GAP Analysis of new system and produced AS-IS and TO-BE documents
- Responsible for handling change request by analyzing them and providing required documentation to change request board that is responsible for approval of request made
- Assisted business users and test team for User Acceptance Testing (UAT) and review test case documents
- Worked with development and testing teams to accomplish timely release objectives to ensure project Go-Live
Sr. Business Systems Analyst
Thomas Jefferson University Hospitals
09.2018 - 12.2019
- Organized interviews focus groups and brainstorming activities to elicit application requirements with business users and clients
- Provided solutions for impediments and blockers for development team and maintained Minutes of Meeting (MOM)
- Migrated legacy SRS requirements into Azure DevOps
- Designed Mockups and Wireframes with UX best practices
- Simplified High-Level Business requirements into functional specifications
- Composed and detailed GAP Analysis of new system and produced AS-IS and TO-BE documents
- Created User Stories with help of gathered requirements and mapped into Acceptance Criteria
- Designed Process Definition Document (PDD) capturing Automation requirements from the client to automate parts of the application for medical data entry and extraction
- Introduced IQ Bot for PDF and medical document scanning
- Created Process Flow Diagrams using Lucidchart and Ms
- Visio for visualization of bot process
- Responsible for handling change request by analyzing them and providing required documentation to the change request board that is responsible for approval of request made
- Enhancement of SOA which involved the orchestration process of the Web Services and Web Methods
- Participated in Sprint Planning, Daily Stand-ups, Reviews and Retrospectives, used JIRA to fit framework from agile-scrum boards to reports, plan, track and manage
- Played the role of a Product Owner during one of the Sprint Review Meetings
- Reported the project status reports to Project Manager by keeping track of the Burndown Chart
- Facilitated Product Backlog Meetings with the respective Stakeholders, Product Owner and Technical Leads and used the planning poker method to estimate the user stories
- Collaborated with the product owner in assigning the Product Backlog Items/EPICS
- Utilized various tools for facilitating the Sprint Retrospective Meetings
- Resolved any issues that brought to light during the sprint Retrospective Meetings
- Validation of the test cases during the testing phases participated in Unit Testing, System integration testing and UAT phase
Technical Scrum Master
Capital One Financial Corporation
06.2016 - 08.2018
- Assisted PO in gathering requirements from stakeholders and in prioritizing and breaking down EPICS to user stories
- Experience in requirement gathering and reviewing the documents
- Functioned as a Proxy PO to give the Definition of Done
- Used Tableau to generate and report requirements gathered and dashboards for proof of concept
- Created mock-ups using MS Visio, Axure RP and Adobe Software to create HTML/CSS for web pages
- Used JIRA to document and visualize stories, tasks and analyze performance through burn-down and burn-up charts
- Facilitated Scrum Ceremonies and involved in Product Refinement
- Conducted Agile Games to help build a better interactive environment between team members
- Made sure user stories are according to the INVEST criteria
- Participate in creating Acceptance criteria for user stories
- Assisted in prioritizing the backlog items using MoSCoW technique
- Prepared RTM to trace and verify all requirements are met
- Collaborated with QA team in reviewing and validating test plans and test cases
- Generated Burndown/Burn-up Charts, Velocity charts and maintained user stories for the following sprints
Business Analyst
NYC Department of Education
10.2014 - 04.2016
- Elicitation of functional/non-functional requirements and conducting the Functional Requirements/User Requirement Specification reviews and walk-over with designers, developers, SMEs, and stakeholders
- Worked closely with end-users and stakeholders to develop a detailed understanding of the requirements and prepared comprehensive set of documents to define the specifications and business value of the systems and delivered them in the Business Requirements Document and the Functional Requirements Document
- Created and maintained Required Traceability Matrix (RTM)
- Developed solid documentation by analyzing current processes and design business processes modeling notification (BPMN) utilizing UML for object-oriented design and documentation utilizing MS Visio, Axure, Adobe Photoshop
- Identified gaps in the software between core functionality and user defined requirements
- Created Process Flow diagrams, Use Case Diagrams and Class Diagrams using Microsoft Visio
- Designed and delivered Data Mapping Documents, Data Transformation rules and maintained Data Dictionary
- Performed SWOT analysis to identify project strengths, weaknesses, opportunities, and threats
- Performed data analysis and data validation and wrote SQL queries to generate certain requirements and KPIs
- Used HPALM for updating the status of all the Test Cases & Test Scripts that are executed during testing process
- Provided an estimate on change request for analysis, development, and testing
- Actively trained business users involved in User Acceptance Testing (UAT) and helped them understand UAT procedures
Business Analyst/Scrum Master
XPO Logistics
01.2013 - 09.2014
- Conducted user interviews at both in-house and client locations, gathering and analyzing requirements to deliver the BRD
- Performed GAP analysis and identified AS-IS and TO-BE state to identify business requirements and identify the mandate and non – mandate requirements
- Elicitation of functional/non-functional requirements and conducting the functional requirements/user requirement specification reviews and walk-over with architects, developers, SMEs, and stakeholders
- Contributed to the creating user stories and assisted PO in prioritizing user stories using MoSCoW or KANO techniques
- Facilitated scrum ceremonies (Grooming, Sprint Planning, Daily Stand-Ups, Review, Retrospectives)
- Removed impediments and blockers for team to work as efficiently as possible through constant communication with product owners and operations team
- Worked with SMEs and Developers to develop and design the GUI of the system
- Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML methodology
- Identified, researched, investigated, analyzed, defined, and documented business processes and Use Case Scenarios
- Worked extensively with PM tools like JIRA and Workfront, SD tools like Stash/Git, Bamboo and content management tools like Confluence, SharePoint, etc
- Researched, designed & prototypes the UX and UI by doing User interviews, Sketch, Photoshop & Invasion mock-ups
- Conducted usability testing, optimized the UX
- Involved in SOAP testing and created a blueprint for web orchestration
- Validated the test data in DB2 database on Mainframes using SQL queries
- Coordinated in database changes needed for the front-end development team, explained, and guided them on the database architecture and objects for effectively accessing the database
- Documented Application Support Guide (ASG) and User Manuals
- Assisted with user testing of systems User Acceptance Testing (UAT), developing, and maintaining quality procedures, and ensuring that appropriate documentation is in place
Education
Master of Science - Project Management- Agile Lean
Harrisburg Science And Technology
Harrisburg, PA05.2021
Master of Arts - Higher Education Administration
Southeast Missouri State University
Cape Girardeau, MO08.2018
Bachelor of Science - Business Administration and Management
Southeast Missouri State University
Cape Girardeau, MO12.2015
Skills
- Waterfall, Agile - Scrum, SAFe & Kanban
- Azure DevOps, Modern Requirements
- Robotic Process Automation
- Process Design and Process Improvement
- ServiceNow
- Project Management
- Business Process Mapping
- Customer Communication
- Automation Anywhere, UiPath & Blue Prism
- Ms Visio and Lucidchart
- Smartsheet, Aha!, SharePoint, Mainframe
- Ms Office, Confluence
- Jira, TFS, HPALM
- Creative Cloud, Video Editor
- Customer Relationship Management (CRM)
- Conflict Resolution
- Problem-Solving
- Excellent Communication
- Process Mining
- Business Requirements
- ChatGPT, MS Copilot, Bing Chat
- Business Trend Identification
- Billing, Claims, Accounting, Maintenance, etc
- Amazon Textract
Certification
- Business Analyst Robotic Process Automation - Automation Anywhere Credential ID:14974962
- Lean Six Sigma White Belt Certification Management & Strategy Credential ID:59028131
- Business Analyst Robotic Process Automation - UiPath
- Scrum Master Accredited Certification International Scrum Institute Credential ID:94200635027606
- Advanced Google Analytics Google
- Google Analytics360 Google
Timeline
Business Analyst Consultant - Intelligent Automati
PNC Bank
07.2024 - Current
Business Analyst - Robotic Process Automation
Element Fleet Management
05.2023 - 07.2024
Business Analyst – Robotic Process Automation
Fairview Health Services
05.2022 - 04.2023
Business Analyst/Change Control Manager - RPA
Prudential Insurance Company
04.2021 - 05.2022
Business Analyst - Robotic Process Automation
Element Fleet Management
02.2020 - 04.2021
Sr. Business Systems Analyst
Thomas Jefferson University Hospitals
09.2018 - 12.2019
Technical Scrum Master
Capital One Financial Corporation
06.2016 - 08.2018
Business Analyst
NYC Department of Education
10.2014 - 04.2016
Business Analyst/Scrum Master
XPO Logistics
01.2013 - 09.2014
- Business Analyst Robotic Process Automation - Automation Anywhere Credential ID:14974962
- Lean Six Sigma White Belt Certification Management & Strategy Credential ID:59028131
- Business Analyst Robotic Process Automation - UiPath
- Scrum Master Accredited Certification International Scrum Institute Credential ID:94200635027606
- Advanced Google Analytics Google
- Google Analytics360 Google
Master of Science - Project Management- Agile Lean
Harrisburg Science And Technology
Master of Arts - Higher Education Administration
Southeast Missouri State University
Bachelor of Science - Business Administration and Management
Southeast Missouri State University
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