Shirra Reed
South Bend,IN
Summary
Dynamic Practice Manager with extensive experience at Cataract and Laser Institute, excelling in budget planning and Medicare compliance. Proven track record in enhancing operational efficiency and driving revenue growth through innovative strategies. Strong communicator and motivational leader, adept at fostering collaboration among teams to optimize patient care and service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
Cataract and Laser Institute/Indiana Lasik Center
Mishawaka, IN
03.2018 - Current
- Understand, review and implement all aspects of practice and practice operations
- Create and implement goals and objectives for the facility.
- Maintain regulatory standards and standards of conduct as it relates to coding and billing, all state and federal laws, ASC regulations, Infection Control, and health and safety regulations
- Monitor facility's benchmarking, statistics, and financial reporting (i.e. accounts receivable, budgeting projections, wage percentage, operating expenses)
- Recognize trends and direct necessary changes
- Initiate cost savings or revenue producing ideas
- Collaborate with healthcare providers to optimize patient care processes.
- Facilitated communication between departments to enhance service delivery.
- Analyzed patient feedback to identify areas for operational improvement.
- Develop budgets and monitored expenditures for effective resource management.
- Resolve escalated customer service issues in a timely manner, while maintaining a high level of professionalism.
- Conduct regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Coordinated staff recruitment, training, and scheduling activities.
Business Office Manager
Concept Therapy
Mishawaka, IN
05.2013 - 01.2018
- Managed daily operations of office staff and therapists to maintain efficiency.
- Oversaw all essential office functions, ensuring smooth workflow.
- Verified insurance benefits and eligibility for patient services.
- Tracked therapy visits to comply with Medicare and Medicaid guidelines.
- Served as primary contact for all contracted companies, including home health providers.
- Scheduled appointments and conducted necessary follow-ups with patients.
- Created weekly schedules for leading therapists to optimize resource allocation.
- Collaborated with owner and rehab director to uphold compliance with Indiana state policies.
Education
Master of Business Administration - Business Administration/Healthcare Management
WGU
Utah12-2026
Skills
- Medical scheduling expertise
- Budget planning
- Medicare compliance
- Accounts receivable management
- Time management skills
- Planning and organization
- Effective communication
- Problem-solving abilities
- Motivational leadership
- Training and development
- Ophthalmology experience
- Microsoft Office proficiency
- Performance management skills
- Supply and inventory management
Certification
Certified Ophthalmic Assistant
Currently pursuing Certified Ophthalmic Executive
Basic Life Support Certification
Timeline
Practice Manager
Cataract and Laser Institute/Indiana Lasik Center
03.2018 - Current
Business Office Manager
Concept Therapy
05.2013 - 01.2018
Master of Business Administration - Business Administration/Healthcare Management
WGU
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