Shirronda Sanderfer

AT&T

Southfield, MI

10.2007 - Current

Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Initiated new projects that resulted in increased productivity across all departments.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Provided leadership during times of organizational change or crisis situations.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Organized special events such as conferences or training sessions for employees.
Assigned tasks to associates to fit skill levels and maximize team performance.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Implemented process improvements, resultingin an increase in operational efficiency.
Enhanced team morale and retention through recognition programs and career development opportunities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.