Shirsti Shuler
Holladay,UT
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hygiene Administrator
Foothill Dental
10.2023 - Current
- Manage schedule, finances, team and overall dental hygiene side of business.
- Manage approximately 30 incoming calls, emails and faxes per day from customers.
- Continuously improving revenue by analyzing and keeping accurate financial records.
- Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintain personnel records and update internal databases to support document management.
- Organize workflow and delegate tasks effectively to ensure timely project completion without compromising quality.
Front Office Insurance Coordinator
Holladay Dental Studio
11.2021 - 07.2022
- Verified insurance and communicated coverage to staff and patients.
- Managed high volume of inbound calls and up to 130 clients/day, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Office Manager
Goldsberry Orthodontics
12.2007 - 05.2018
- Responsible for customer service, organizational, and general business needs for two orthodontists and up to 80 patients per day.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in recruitment process, conducting interviews and on boarding new employees to promote seamless integration into team dynamic.
Education
Bachelor of Science - Behavioral Sciences
Utah Valley University
Orem, UT12.2007
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Documentation And Reporting
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Data Confidentiality
- Staff Management
- Schedule Coordination
Certification
- CPR certified
Timeline
Hygiene Administrator
Foothill Dental
10.2023 - Current
Front Office Insurance Coordinator
Holladay Dental Studio
11.2021 - 07.2022
Office Manager
Goldsberry Orthodontics
12.2007 - 05.2018
Bachelor of Science - Behavioral Sciences
Utah Valley University
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