Reading, volunteering for the American Red Cross
Shiryl Kaplan
Westlake
Summary
Retreat House Caretaker position was an opportunity to express my seasoned and creative background preparing delicious, and healthy meals for all of our guests. Service oriented, providing a calm peaceful environment for our guests attending personal or in person retreats with a teacher.
When Covid 19 hit, we shifted to doing all the retreats online, using Zoom platform.
I was the administrator for all retreats, which means I would open and close the room, introduce our retreat facilitator, go over housekeeping rules, manage timekeeping for breakout rooms, so the instructor could focus on teaching the retreat.
The host position was an opportunity to showcase my outgoing, friendly and upbeat personality while providing the best experience for our guests and members attending the Foundation Room.
Overview
7
7
years of professional experience
Work History
Host
House Of Blues/Live Nation
04.2022 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Assisted managers with quickly resolving service- and food-related issues.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Streamlined check-in process for large groups or events by providing wrist bands, VIP passes and tickets for our Foundation Room members. Guests would go up to the Foundation room for dinner & drinks prior to the concert for the evening.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- I worked for the "Foundation Room" team. We also had private events which I would be scheduled for. For example, birthday parties, weddings, member events, as well as special concert events for up to 200 people. Whole house events were also a part of my work experience being part of a large team to help make the event run smooth and keep the house clean for the guests.
- Promoted business loyalty by fostering positive customer relationships.
Retreat House Caretaker
Foundation For The Holy Spirit/ Awakening Together
09.2016 - 03.2022
- Created menus, prepared meals for guests, performed all aspects of food service for our guests. Provided breakfast, lunch & dinner for up to 50 people.
- Maintained cleanliness and organization of interior and exterior spaces, improving the overall appearance of the property.
- Supervised contractors during renovations, ensuring work met quality standards and timelines.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Managed budgets for household expenses to optimize resource allocation and reduce costs.
- Conducted seasonal deep cleaning projects for a consistently well-maintained living environment.
- Coordinated with vendors to schedule timely maintenance and repairs, preventing long-term issues.
- Assisted in event planning and execution, ensuring memorable experiences for guests.
- Participated in team meetings and staff training sessions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Before I moved to Colorado in 2018, to manage the retreat house, I worked with Awakening Together as a Assistant director for their online international radio program. I was responsible for opening and closing the sanctuary (room), introducing the scheduled speakers, made announcements on upcoming retreats and events. Awakening Together is currently using Zoom platform for their members. For more information go to: www. Awakening-Together.org.
Education
Ordained Minister Certification - 2 1/2 Year Program of Various Spiritual Teachings
Awakening Together Ministry Progam
Colorado12.2020
High School Diploma -
Cedar Crest High School
Lebanon, PA06.1976
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Team player mentality
- Detail Oriented
- Guest Relations
- Reliable and Trustworthy
- Warm and Friendly
- Active Listening and Communication
- Large Party Preparation
- Hospitality best practices
Interests
Timeline
Host
House Of Blues/Live Nation
04.2022 - 10.2023
Retreat House Caretaker
Foundation For The Holy Spirit/ Awakening Together
09.2016 - 03.2022
Ordained Minister Certification - 2 1/2 Year Program of Various Spiritual Teachings
Awakening Together Ministry Progam
High School Diploma -
Cedar Crest High School
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