Shishir Pokharel
Gaithersburg,MD
Summary
Results-driven sales professional with expertise in sales strategy development, market analysis, and customer relationship management. Skilled in inventory management and visual merchandising, ready to drive growth and enhance customer satisfaction. I have experience managing over 150 associates and a retail store doing $120 million in business in a year.
Overview
9
9
years of professional experience
Work History
Area Sales Representative
Mondelez International
Gaithersburg, Maryland
09.2023 - Current
- Developed strong relationships with key clients to enhance service and satisfaction.
- Conducted market analysis to identify trends and customer needs effectively.
- Supported sales initiatives through effective communication and negotiation techniques.
- Monitored competitor activities to adjust strategies and improve market position.
- Provided feedback to management on customer preferences and market changes.
- Reported regularly to management regarding sales performance results against targets set by company objectives.
- Developed and implemented sales strategies to increase market share in assigned territories.
- Developed and managed partnerships with retailers and distributors.
Assistant Store Manager
Giant Food
Rockville, Maryland
09.2022 - 09.2023
- Assisted in daily store operations and staff management.
- Trained new employees on customer service best practices.
- Coordinated inventory management and stock replenishment processes.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved customer complaints effectively and efficiently.
- Oversaw visual merchandising to enhance product presentation.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
General Merchandise Manager
Walmart
Randallstown, Maryland
02.2022 - 09.2022
- Managed inventory levels to ensure product availability and reduce stockouts.
- Collaborated with department heads to align merchandising strategies with sales goals.
- Trained and mentored staff on product knowledge and customer service techniques.
- Analyzed sales data to identify trends and adjust merchandise assortment accordingly.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Assisted customers in locating desired items within the store or online.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Performed regular audits of merchandise stock in order to detect shrinkage.
- Reviewed financial reports and adjusted inventory levels accordingly.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
Merchandiser Supervisor
Sams Club
Gaithersburg, Maryland
09.2016 - 02.2022
- Coordinated product displays to enhance visual appeal and customer engagement.
- Assisted in inventory management to ensure stock availability and organization.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Trained new staff on merchandising techniques and store policies for consistency.
- Participated in weekly meetings to discuss sales strategies and inventory updates.
- Assisted in setting up special promotions or events at designated stores.
- Conducted regular training sessions for merchandisers on product knowledge and customer service techniques.
- Developed strategies to maximize sales opportunities while minimizing costs.
- Supervised a team of 30 Merchandisers, providing guidance and direction to ensure deadlines were met.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
Education
BBA - Business
Montgomery College
Rockville, MD01-2022
BBA - BBA
Pokhara University
Nepal01-2015
Skills
- Sales strategy development
- Market analysis
- Customer relationship management
- Inventory management
- Visual merchandising
- Staff training and development
- Time management
- Attention to detail
- Multitasking
- Task prioritization
- Sales strategy
- Cash handling
Timeline
Area Sales Representative
Mondelez International
09.2023 - Current
Assistant Store Manager
Giant Food
09.2022 - 09.2023
General Merchandise Manager
Walmart
02.2022 - 09.2022
Merchandiser Supervisor
Sams Club
09.2016 - 02.2022
BBA - Business
Montgomery College
BBA - BBA
Pokhara University