Shishir Rajani
San Diego,CA
Summary
Results-driven Identity and Access Management (IAM) professional with over 14 years of experience in designing, implementing, and supporting secure identity solutions within enterprise environments. Expertise includes user lifecycle management, access governance, privileged access controls, and adherence to regulatory compliance standards such as SOX/SOC1, NIST, and ISO 27001. Proven track record of significant improvements in security posture, streamlined provisioning workflows, and effective cross-functional collaboration to deliver scalable identity solutions that meet organizational needs. Committed to leveraging deep industry knowledge to enhance security frameworks and drive operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Principal Technical Support Engineer
Mitek Systems
San Diego, CA
11.2020 - 05.2024
- Improved security posture by 40% through implementation of IAM best practices and access controls.
- Managed end-user provisioning for AWS, GitHub, APIs, and enterprise applications.
- Integrated Okta with Salesforce to strengthen authentication workflows and secure sensitive data.
- Reduced ticket spam by 100% and increased team productivity by 40% through ServiceNow and Zendesk implementation.
- Monitored AWS IAM usage and delivered actionable security optimization recommendations.
- Developed PowerShell automation scripts to streamline operational processes.
- Mentored junior engineers and served as escalation point for complex cloud security issues.
Technology Risks & Control Project Administrator
JP Morgan Chase & Co.
Bengaluru, India
07.2016 - 09.2019
- Onboarded 300+ Business Applications into centralized access recertification platform.
- Reduced audit remediation time by 30% via streamlined review workflows.
- Supported SailPoint migration and Ping Identity rollout initiatives.
- Implemented least-privilege access models and periodic access reviews aligned with Zero Trust principles.
Technical Lead – Global IAM
HCL Technologies
India
07.2011 - 06.2016
- Delivered IAM operations support for global enterprise clients including Deutsche Bank and Express Scripts.
- Managed privileged access lifecycle using CyberArk.
- Integrated HRMS systems with IAM platforms for automated joiner/mover/leaver workflows.
- Improved SLA adherence through structured queue audits and KPI monitoring.
Education
Bachelor of Engineering - Information Technology
Pt. Ravishankar Shukla University
IndiaCybersecurity Analytics Bootcamp - undefined
Fullstack Academy
01.2025
Skills
- Identity and access management platforms
- Provisioning and deprovisioning processes
- Directory services administration
- Cloud & Security: AWS IAM, Splunk, Nessus, Netskope DLP, Wireshark
- Compliance & Frameworks: SOX/SOC1/SSAE16, NIST, OWASP, HIPAA, ISO 27001
- Scripting & Tools: PowerShell, Python, Bash, SQL, JSON, Postman
- Ticketing Systems: ServiceNow, Zendesk, Jira, Remedy, CA Service Desk
Certification
- CompTIA Security+ (2025)
- ITIL v3 Foundation (2016)
- ISO 31000:2018 Certified Risk Manager (2017)
- CompTIA CySA+ (In Progress)
Languages
Hindi
Native or Bilingual
Timeline
Principal Technical Support Engineer
Mitek Systems
11.2020 - 05.2024
Technology Risks & Control Project Administrator
JP Morgan Chase & Co.
07.2016 - 09.2019
Technical Lead – Global IAM
HCL Technologies
07.2011 - 06.2016
Cybersecurity Analytics Bootcamp - undefined
Fullstack Academy
Bachelor of Engineering - Information Technology
Pt. Ravishankar Shukla University