Shislanys S. Martinez
Queens,USA
Summary
Dynamic professional with strong interpersonal and communication skills, adept at fostering positive relationships in business environments. Highly organized and motivated, with proven time management abilities that enhance productivity across diverse settings. Committed to continuous improvement and contributing to organizational success through effective collaboration and support.
Overview
18
18
years of professional experience
Work History
Medical Records Clerk
Phoenix Medical Services
Rockville Centre, NY
04.2023 - 04.2025
- Organized and maintained both paper and electronic patient records through effective filing and sorting.
- Ensured accuracy and completeness of patient information by verifying and updating records regularly.
- Protected confidentiality of patient information in compliance with HIPAA regulations.
- Retrieved and released records to authorized personnel and patients upon request.
- Processed admissions and discharges by managing paperwork and related data efficiently.
- Assisted with audits, ensuring adherence to relevant regulations and compliance standards.
- Entered and tracked patient information in electronic health record systems accurately.
- Performed clerical duties, including answering phones, scheduling appointments, and preparing reports.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
Customer Service Representative
AST
Brooklyn, NY
08.2019 - 08.2022
- Provided telephone support for Shareholders, representatives, and investment community.
- Developed comprehensive knowledge of services offered to Shareholders and monitored relevant updates.
- Initiated outbound calls and followed up on escalated inquiries as necessary.
- Responded to Shareholder inquiries using fact sheets and provided scripts.
- Answered over 60 calls daily across various product lines.
- Ensured compliance with policies, procedures, and regulatory mandates.
- Escalated complaints to Supervisor following established protocols.
- Identified service improvement opportunities based on inquiry patterns.
Medical Records Clerk
Advanced Orthopaedics
Kew Gardens, NY
12.2017 - 03.2019
- Organized and maintained patient records through systematic filing and updating of medical documents.
- Ensured accuracy and completeness by verifying patient information regularly.
- Protected confidentiality of patient information in compliance with HIPAA regulations.
- Retrieved and released records to authorized personnel upon request.
- Processed admissions and discharges by managing related paperwork efficiently.
- Assisted with audits to ensure adherence to relevant regulations and standards.
- Entered and tracked patient information within electronic health record systems.
- Performed clerical duties, including answering phones and scheduling appointments.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
Phone Operator
Advanced Orthopaedics
Kew Gardens, NY
06.2016 - 12.2017
- Managed company communication system, directing incoming calls to appropriate departments.
- Scheduled patient appointments for consultations, follow-ups, and narratives.
- Compiled reports on no-show statistics to enhance scheduling efficiency.
- Processed surgery referrals to streamline patient care pathways.
- Printed surgery appointments and demographics for accurate record-keeping.
- Scanned documents and denial claims into patient charts for organized information access.
- Typed letters for patients, including surgery notifications and return-to-work requests.
- Verified patient eligibility by contacting medical insurance providers.
Administrative/Clerical
Park Health Center
South Ozone Park, NY
04.2014 - 08.2014
- Executed reception and secretarial duties to ensure efficient office operations.
- Managed incoming and outgoing mail to maintain organized communication flow.
- Greeted customers warmly to create a welcoming environment.
- Scheduled patient appointments to optimize clinic workflow.
- Utilized knowledge of medical billing processes for accurate record-keeping.
- Contacted medical insurance companies to verify patient eligibility efficiently.
Office Manager
Orthopedic Physical Therapy
Woodside, NY
03.2013 - 01.2014
- Streamlined company communication system to enhance information flow.
- Performed reception and secretarial duties to support daily operations.
- Managed incoming and outgoing mail, ensuring timely delivery.
- Welcomed customers with professionalism and facilitated appointments for patients.
- Scheduled patient appointments efficiently to optimize office workflow.
- Utilized prior knowledge of medical billing to assist with financial processes.
- Verified patients' eligibility by contacting medical insurance providers.
Administrative Assistant
New York Livery Leasing
Jamaica, NY
05.2011 - 04.2012
- Managed company communication system to enhance information flow.
- Performed reception and secretarial duties efficiently.
- Handled incoming and outgoing mail to ensure timely correspondence.
- Welcomed customers, providing a positive first impression.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Administrative/Clerical
HCS Home Healthcare Services
Brooklyn, NY
02.2009 - 11.2010
- Managed company communication system to enhance information flow.
- Provided clerical support for HCS employees to facilitate daily operations.
- Supervised and coordinated departmental bookkeeping functions for accuracy.
- Digitized paperwork into Paper Vision system to improve document accessibility.
Phone Operator
Dial 7 Car & Limo Service
Long Island City, NY
03.2007 - 09.2008
- Managed booking reservations in Tri-State area to enhance customer experience.
- Provided exceptional customer service by confirming reservations promptly.
- Coordinated with clients to address reservation inquiries and ensure satisfaction.
- Updated customer accounts with new information from callers.
- Handled escalated customer complaints professionally and effectively.
- Maintained a professional demeanor while handling customer calls.
- Greeted callers and identified their needs quickly and accurately.
Education
High School Diploma -
Hillcrest High School
Queens, NY06.2005
Skills
- Bilingual: Spanish and English
- Microsoft applications proficiency
- Public engagement
- Interpersonal communication
- HIPAA compliance
- EHR expertise
- Workers' compensation knowledge
- Data entry accuracy
- Attention to detail
- Organizational skills
References
References are available upon request.
Timeline
Medical Records Clerk
Phoenix Medical Services
04.2023 - 04.2025
Customer Service Representative
AST
08.2019 - 08.2022
Medical Records Clerk
Advanced Orthopaedics
12.2017 - 03.2019
Phone Operator
Advanced Orthopaedics
06.2016 - 12.2017
Administrative/Clerical
Park Health Center
04.2014 - 08.2014
Office Manager
Orthopedic Physical Therapy
03.2013 - 01.2014
Administrative Assistant
New York Livery Leasing
05.2011 - 04.2012
Administrative/Clerical
HCS Home Healthcare Services
02.2009 - 11.2010
Phone Operator
Dial 7 Car & Limo Service
03.2007 - 09.2008
High School Diploma -
Hillcrest High School
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