Shiv Jariwala
Chula Vista,CA
Summary
A dedicated and reliable 26 year old professional with 8 years of extensive experience in customer service in roles across the restaurant and retail sectors. A proven track record of delivering exceptional service as a busser, food runner, barback, sales associate, and guest services. Strong interpersonal communication skills, attention to detail, and a commitment to creating positive customer experiences. Adapts easily at handling high pressure environments and ensuring seamless operations. Is ready to leverage his skills and experience to contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
Busser / Food Runner / Barback / Liquor Storer
Brigantine Inc.
10.2021 - 06.2024
- Contributed to increased customer satisfaction by promptly addressing concerns, complaints or requests.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Trained new staff in bussing, bar backing, and food running procedures.
- Reset and cleaned tables quickly to prepare for new customers.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Guest Services Associate
Kampgrounds of America (K.O.A)
02.2019 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
Sales Associate / Sales Lead / Assistant Manager
Foot Locker Inc.
09.2016 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Handled cash transactions effectively while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Trained, mentored and coached new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Associate of Science - Biology
San Diego Mesa College
San Diego, CA05.2025
Associate of Arts - Business Administration And Management
San Diego Mesa College
San Diego, CA06.2022
High School Diploma -
Hilltop Senior High School
Chula Vista, CA05.2016
Skills
- Conflict and Complaint Resolution
- Food Safety Standards
- Upselling Strategies
- Problem-Solving Aptitude
- POS System Operations
- Training and Mentoring
- Reliable and Responsible
- Effective Multitasking Skills
- Adaptable and Flexible
- Guest Engagement
- Sense of Urgency
- Team Leadership
- Teamwork and Collaboration
Timeline
Busser / Food Runner / Barback / Liquor Storer
Brigantine Inc.
10.2021 - 06.2024
Guest Services Associate
Kampgrounds of America (K.O.A)
02.2019 - 09.2021
Sales Associate / Sales Lead / Assistant Manager
Foot Locker Inc.
09.2016 - 01.2019
Associate of Science - Biology
San Diego Mesa College
Associate of Arts - Business Administration And Management
San Diego Mesa College
High School Diploma -
Hilltop Senior High School
Similar Profiles
Samantha RivasSamantha Rivas
Bar Porter at Brigantine Inc.Bar Porter at Brigantine Inc.
Avery LongieAvery Longie
Hostess at Brigantine Inc.Hostess at Brigantine Inc.
James BeamJames Beam
Restaurant Manager at Brigantine Inc.Restaurant Manager at Brigantine Inc.