Shiva Najafi
Medical Office Specialist
Thousands Oaks,CA
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering +5 years of related experience. Exceptional problem-solving and organizational skills. Talented at multitasking without compromising quality.
Overview
7
7
years of professional experience
Work History
Administrative Lead
Dougherty Laser Vision
Westlake Village, CA
06.2020 - 03.2022
- Performed variety of administrative tasks for medical office with over 35 regular patients on average per day.
- Supported office staff and operational requirements with administrative tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Completed and filed financial documentation for accounting purposes.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Managed 15 employees with various personalities and from different cultures for 5 physicians at 3 different locations.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Lead Patient Liaison
Hyperthermia Cancer Institute
Santa Monica, CA
08.2019 - 04.2020
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Collected and reviewed patient information to assess eligibility for special programs.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand treatment procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Completed and filed financial documentation for accounting purposes.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed team of employees, overseeing hiring, training and professional growth of employees
Front and Back Office Lead Medical Assistant
101 Family Medical Group
Canoga Park, CA
02.2014 - 09.2018
- Developed close working relationships with front office and back office staff.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
- Triaged incoming calls for provider to determine caller's' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR & EHR
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Oversaw and managed 13 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.
Beauty Consultant Sales Representative
Macy's
Canoga Park, CA
02.2010 - 01.2018
- Arranged merchandise to present visually appealing displays and attract clientele.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customers per day
Education
Associate of Science - Nursing
Los Angeles Pierce College
Woodland Hills, CA06.2018
Skills
- Computer Proficiency
- Verbal and Written Communication
- Attention to Detail
- Team Leadership
- Electronic Health Records Systems
- Insurance Eligibility and Verification
- Time Management
- Employee Performance Reviews, Hiring & Firing
- Office Supplies and Inventory
- OSHA & HIPPA Compliance
- Adaptable and Flexible
- Friendly and Relatable
Sports
Professional tennis player.
Snowboard enthusiast.
Languages
Farsi / Persian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Administrative Lead
Dougherty Laser Vision
06.2020 - 03.2022
Lead Patient Liaison
Hyperthermia Cancer Institute
08.2019 - 04.2020
Front and Back Office Lead Medical Assistant
101 Family Medical Group
02.2014 - 09.2018
Beauty Consultant Sales Representative
Macy's
02.2010 - 01.2018
Associate of Science - Nursing
Los Angeles Pierce College
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