Summary
Overview
Work History
Education
Skills
Timeline
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SHIVA PATHAK

HICKSVILLE,NY

Summary

A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.

Overview

13
13
years of professional experience

Work History

Field Technician

Leone & Sons Electric
09.2022 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.

Field Engineering Technician

EOS ITS MANAGEMENT SOLUTIONS
04.2019 - 06.2022
  • Installed and Serviced all audio visual infrastructure
  • Worked with my team on various Facebook projects – end to end completion
  • Terminated cat 6 cables and ran all cables including HDMI’s, speaker cables, power cables for conference rooms, event rooms, café rooms, bundles, soft and hard cozies, and VP rooms
  • Completed all daily tasks according to each project specifications
  • Installed in ceiling/tabletops mics, cameras, speakers, codecs, etc

Cable Technician

ACI
10.2014 - 04.2019
  • Installed, serviced, and disconnected residential video, data and voice services.
  • Analyzed, maintained and repaired residential coaxial drop system, wiring data network
  • Patiently educated customers about products, services and upgrade opportunities.
  • Diagnosed and repaired signal leakage, internet speeds/dropouts, picture quality and VOIP
  • Troubleshooting customers computers, televisions, home audio systems, and other Customers

Network Help Desk

Technical Institute of America
03.2012 - 10.2014
  • Cultivated network security guidelines to ensure industry standards and to encourage best practices amongst the team
  • Provided help desk technical support and troubleshooting within the network
  • Installed, configured and administrated Cisco IT infrastructures, switches, routers, VOIP telephony, QoS security applications, firewalls, and network protocols
  • Demonstrated excellent customer service skills and support to external clientele and internal users
  • Documented network infrastructure designs, network changes, and configurations to sustain network integrity, accountability, and architecture

Education

Business Management

NASSAU COMMUNITY COLLEGE
Garden City, NY

Skills

  • Skilled in utilizing Microsoft Word features effectively
  • Excel proficiency
  • Technical hardware troubleshooting
  • Network firewall setup
  • Network protection strategies
  • LAN/WAN infrastructure optimization
  • Network issue resolution
  • Cisco network administration
  • Client engagement strategies
  • Installation of network devices
  • Crestron
  • Extron
  • Professional communication
  • Technical support

Timeline

Field Technician

Leone & Sons Electric
09.2022 - Current

Field Engineering Technician

EOS ITS MANAGEMENT SOLUTIONS
04.2019 - 06.2022

Cable Technician

ACI
10.2014 - 04.2019

Network Help Desk

Technical Institute of America
03.2012 - 10.2014

Business Management

NASSAU COMMUNITY COLLEGE

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SHIVA PATHAK