Overview
Work History
Education
Skills
Leadership And Impact
Skills And Technologies
Timeline
Generic

Shivam .

Seattle,WA

Overview

11
11
years of professional experience

Work History

Senior Software Engineer (SDE3)

Amazon
Seattle, USA
04.2023 - Current
  • Automated ticket resolution using Claude AI, addressing 100K tickets/year with AI-driven classification and automation
  • Developed an AI-powered framework for high-severity ticket resolution, summarizing comments, metric anomaly detection saving 1 HC per team, and enhancing root cause analysis
  • Led CI/CD automation & Infrastructure as Code adoption, saving 2 HC per team YOY across 8 teams and improving productivity
  • Developed a sandbox for testing ordering processes, ensuring service robustness in a 500+ service prod environment
  • Spearheaded peak shopping traffic simulations, stress-testing services to handle thousands of orders per second
  • Reduced payment costs by ~$50M/year via a consolidated payment policy service
  • Defined a 5-year org architecture roadmap, aligning technical vision with business goals

Software Development Engineer 2

Amazon
Seattle, USA
04.2021 - 03.2023
  • Architected support for Large Contracts in Ordering Services, processing orders with thousands of units, enabling business growth in Pharmacy and Amazon Business
  • Designed COM (Commerce Obligation Monitoring Software) for eCommerce visibility from purchase to refund
  • Led CARE (Commerce-Obligation Adherence & Recovery), automating eCommerce health monitoring
  • Created a Reversal State Machine, improving transaction rollback accuracy
  • Led commerce platform enhancements, optimizing order processing workflows

Software Development Engineer 2

Amazon
Hyderabad, India
07.2019 - 04.2021
  • Owned core eCommerce functionalities, including shipments, returns, and compliance
  • Migrated CrowsNest to Grass, securing customer service tooling

Software Development Engineer 1

Amazon
Hyderabad, India
03.2017 - 06.2019
  • Designed & launched Invoice By Amazon for EU customers
  • Built a scalable refund system for multi-entity transactions
  • Enabled promotions for Amazon Global Store & IBA clients

Software Engineer

OYO Rooms
Gurgaon, India
03.2016 - 02.2017
  • Developed OYO for Business with corporate wallet integration
  • Integrated Paytm & Freecharge for secure payment processing

Software Engineer

Cvent
Gurgaon, India
06.2014 - 03.2016
  • Built Payment Black Box Service, enabling global payment gateway transactions
  • Developed Contact Service & Abstract Management System for client data management

Education

B.Tech - Electronics Engineering

IIT (BHU)
Varanasi
01.2014

Skills

  • Java, Ruby
  • Distributed System
  • Linux
  • LLM-based automation, AI-driven anomaly detection
  • EC2, Lambda
  • SQL & NoSQL DBs
  • Testing(Chaos Testimg, Automated Testing, Stress Tests, Load Test, Replay Test, Shadow Testing)
  • Mentoring

Leadership And Impact

  • Mentor 6-8 engineers, guiding technical growth and career development.
  • Lead cross-team collaborations on regulatory compliance (US, UK, JP).
  • Advocate for long-term engineering investments, influencing executives & teams.

Skills And Technologies

  • Programming: Java, Ruby, C++
  • Distributed Systems & Databases: EC2, S3, DynamoDB, other SQL(PostGres) and NoSQL (Redshift, etc.) DBs
  • Cloud & Infrastructure: AWS, Lambda, SQS, SNS, SWF, Herd Workflows, Kubernetes
  • Testing & Resiliency: Chaos Engineering, Automated Testing, Stress Tests, Load Test, Replay Test, Shadow Testing
  • AI & Automation: LLM-based automation, AI-driven anomaly detection, NLP for ticket summarization
  • Amazon Internal Tools: Coral, Brazil, Apollo, Pipelines, CloudWatch, PMET, Weblab
  • System Design & Leadership: Scalable architectures, technical vision, mentoring

Timeline

Senior Software Engineer (SDE3)

Amazon
04.2023 - Current

Software Development Engineer 2

Amazon
04.2021 - 03.2023

Software Development Engineer 2

Amazon
07.2019 - 04.2021

Software Development Engineer 1

Amazon
03.2017 - 06.2019

Software Engineer

OYO Rooms
03.2016 - 02.2017

Software Engineer

Cvent
06.2014 - 03.2016

B.Tech - Electronics Engineering

IIT (BHU)

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