Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Shivam Amin

Auburn

Summary

Committed and hard worker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Experienced in finding customers' wants and making sure they are satisfied.

Overview

4
4
years of professional experience

Work History

Cashier

Shake Seafood & Boba Tea
03.2023 - 08.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering workplace and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Placed orders to restock items before supplies ran out.

Delivery Driver

Jimmy John's
01.2021 - 08.2021
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

Advanced CTE Diploma -

Auburn High School
Auburn, AL
05-2020

High School Diploma - business

Southern Union
Opelika, Alabama

Skills

  • Legally certified to use Autodesk Inventor 2017
  • 3D design and model, 3D Animation, Technical drawings
  • Certified to use Windows Excel 2017
  • Spreadsheets, Graphs, Functions, Calculations
  • Microsoft PowerPoint Certified 2017
  • Customer service expertise

Interests

  • Movies and TV Shows
  • Gym Workouts
  • Golf
  • Cooking
  • Video Games

Timeline

Cashier

Shake Seafood & Boba Tea
03.2023 - 08.2024

Delivery Driver

Jimmy John's
01.2021 - 08.2021

Advanced CTE Diploma -

Auburn High School

High School Diploma - business

Southern Union

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