Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shivam Bhatia

Tokyo,Japan

Summary

Customer service representative with extensive experience in building client relationships and enhancing customer satisfaction. Proven ability to drive company success through effective teamwork and results-oriented strategies. Highly skilled Database Administrator with expertise in database management, design, and security, resulting in improved system efficiency and data accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Principal Cloud Support Engineer

Oracle Japan
Tokyo, Japan
10.2023 - Current
  • Provided technical support for cloud infrastructure and services.
  • Worked with cross-functional teams to achieve goals.
  • Diagnosed and resolved customer issues with Oracle Cloud applications.
  • Documented troubleshooting procedures and solutions for future reference.
  • Assisted in system upgrades and maintenance activities for cloud platforms.
  • Managed customer inquiries through ticketing systems efficiently.
  • Troubleshot complex problems with cloud computing systems and networks.
  • Provided technical support to customers on cloud-based applications and products.

Program Manager

Rakuten Group Inc
Tokyo, Japan
07.2023 - 09.2023
  • Coordinated project timelines and resources to ensure smooth execution.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.

Technical Account Manager (Pre-Sales/Post-Sales Consultant)

DELPHIX
Tokyo, Japan
04.2021 - 05.2023
  • Delivered expert technical support for pre- and post-sales across banking and fintech sectors in Japan and Australia as a part of Professional Services team.
  • Led technical training sessions and developed comprehensive documentation, enhancing client understanding.
  • Created user manuals and troubleshooting guides to facilitate seamless solution adoption.
  • Tailored solutions to meet specific business needs of clients in diverse sectors.
  • Ensured alignment of DELPHIX solutions with customer requirements, optimizing client satisfaction.
  • Facilitated seamless adoption of solutions through detailed documentation and training.
  • Provided exceptional client support, fostering strong relationships across industries.
  • Collaborated with cross-functional teams to ensure successful DELPHIX solutions implementation.
  • Identified needs of customers promptly and efficiently.
  • Monitored customer feedback throughout project lifecycle to ensure customer expectations were met or exceeded.

Senior Database Administrator

S.B.I Security Solutions
Tokyo, Japan
01.2020 - 04.2021
  • Managed PostgreSQL, MariaDB, and MySQL databases for fintech and cryptocurrency sectors.
  • Optimized database performance across diverse security systems to enhance reliability.
  • Oversaw large dataset migrations in collaboration with technical architects.
  • Implemented backup and recovery strategies to maintain critical data integrity.
  • Administered user access controls to ensure compliance with data security standards.
  • Led development projects for cryptocurrency wallets and data center migrations.
  • Developed comprehensive database documentation to ensure operational consistency.
  • Trained junior staff on best practices in database management.

Lead Database Administrator

S&P Global Market Intelligence
India
11.2013 - 01.2020
  • Merged Scrum team, Database leadership with database administration functions to enhance operational efficiency.
  • Led migration of over 100 databases from on-premise environments to cloud solutions.
  • Administered complex database systems supporting financial data analysis and reporting.
  • Managed and mentored junior database administrators on best practices and effective troubleshooting methods.
  • Optimized database performance through regular maintenance and systematic upgrades.
  • Evaluated and integrated new technologies into existing database environments for improved functionality.
  • Identified query execution improvements using indexing strategies and tuning techniques.
  • Documented processes for installation, configuration, upgrades, and migrations in SQL Server.

Senior Database Administrator

Wipro Ltd
India
07.2013 - 10.2013
  • Secured data integrity through effective database administration and timely resolution of customer concerns.
  • Engineered high-availability solutions to maximize system uptime and performance.
  • Implemented robust data recovery measures to safeguard against potential data loss.
  • Documented processes meticulously to support ongoing database operations.
  • Managed client relationships within aviation sector, ensuring satisfaction and compliance.

Senior Database Administrator

HCL Technologies
India
06.2011 - 07.2013
  • Provided database support to customers around the globe.
  • Ensured data security and high availability while managing SQL Server databases.
  • Executed backup and restore operations to maintain data integrity.
  • Facilitated access control and security by creating user accounts.
  • Configured replication to enhance system reliability and performance.
  • Supported database upgrades and software deployments to streamline operations.

Education

Bachelors in Technology(B.Tech) - Computer Science

INSTITUTE OF ENGINEERING AND TECHNOLOGY
Alwar,Rajasthan,India
04-2011

Skills

  • Database administration
  • Problem-solving abilities
  • Customer account management
  • Emergency response
  • Customer relationship management
  • Technical troubleshooting
  • Cloud infrastructure management
  • Oracle Cloud support
  • Cross-functional collaboration

Certification

OCI Gen AI Professional, OCI, 2024

OCI Data Management Foundation, OCI, 2023

OCI Foundation Associate, OCI, 2023

AWS Cloud Practitioner, AWS, 2022

PRINCE2 Practitioner, AXELOS, 2016

PRINCE2 Foundation, EXELOS, 2016

ITIL V3 Foundation (EX0-117), EXIN, 2013

Microsoft Certified IT Professional (MCITP 70-450), Microsoft, 2012

Microsoft Certified Technology Specialist (MCTS 70-432), Microsoft, 2012

Timeline

Principal Cloud Support Engineer

Oracle Japan
10.2023 - Current

Program Manager

Rakuten Group Inc
07.2023 - 09.2023

Technical Account Manager (Pre-Sales/Post-Sales Consultant)

DELPHIX
04.2021 - 05.2023

Senior Database Administrator

S.B.I Security Solutions
01.2020 - 04.2021

Lead Database Administrator

S&P Global Market Intelligence
11.2013 - 01.2020

Senior Database Administrator

Wipro Ltd
07.2013 - 10.2013

Senior Database Administrator

HCL Technologies
06.2011 - 07.2013

Bachelors in Technology(B.Tech) - Computer Science

INSTITUTE OF ENGINEERING AND TECHNOLOGY

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