SHIVAM LOHIYA
Newton,USA
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Chief Executive Officer
RITUMBHARA HOTEL & RESORT
Alwar, India
03.2015 - 08.2021
- A Luxury resort with $2 Mn annual revenue, International Business Expansion: Partnered with CFO in market assessment, and international business for strategic corporate initiatives, leading to $0.5 MM revenue
- Growth Strategy: Spearheaded market research in India to identify opportunities for horizontal expansion of resort business; identified outdoor catering services as a profitable venture; revenue ~$0.3M
- Brand Management: Leveraged platforms such as face-book, Instagram etc
- To build a national brand; used audiovisuals, and pictures, to inform customers about differentiated offerings; increased customer base by 10%
- Customer Relationship Management: Developed a separate division to identify customer pain points and launched initiatives to address them; complaints decreased by 25%, and ratings improved by 1 point on major rating websites
- Cost Reduction: Co-ordinated with a SaaS provider to develop an in-house food ordering platform, documented processes, and leveraged own company employees to deliver food; removed commission costs to delivery partners (Zomato) ~$5k (35%), maximizing cost savings
- Business Development: Performed Gap Analysis, identified unutilized space, and converted it into Alwar's biggest banquet hall; gave a complete package (hotel, banquet, and food services) to customers generating revenue of ~$0.2M (34% total)
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Directed market expansions to propel business forward, meet changing customer needs.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Directed technological improvements, reducing waste and business bottlenecks.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Represented organization at industry conferences and events.
Senior System Engineer & Consulting
Infosys Ltd.
Pune, Maharashtra
03.2014 - 03.2015
- Employee Training: Led training sessions for 5 new team members to leadership, enable design and implement customizations for new project module; reduced learning period from 6 months to 2 months
- Technology transformation: Led implementation of an upgraded software through Python for client; handled client queries, and ensured smooth transition; Improved productivity bugs faced by client reduced by 50
- Identified software issues and handled troubleshooting to resolve quickly.
System Engineer
Infosys Technologies
Pune, Maharashtra
03.2012 - 03.2014
- Coding: Coded various modules of software provided to, (~$12B valuation); understood issues related to network lags and created a dashboard to provide a one stop monitoring interface
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
MBA - Entrepreneurship
BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS, HEC
08.2021 - 05.2023
Bachelor of Technology - Electronics and Communication
JAIPUR ENGINEERING COLLEGE
06.2007 - 06.2011
Skills
Business start up
Business alliances
Organizational turnaround
Corporate leadership
Operational leadership
Policy development and optimization
Market research and analysis
Consulting
Business administration
Negotiation
Process improvements
Strategic planning
Operations management
Business Management
Relationship Management
Business planning
Business Development
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
MBA - Entrepreneurship
BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS, HEC
08.2021 - 05.2023
Chief Executive Officer
RITUMBHARA HOTEL & RESORT
03.2015 - 08.2021
Senior System Engineer & Consulting
Infosys Ltd.
03.2014 - 03.2015
System Engineer
Infosys Technologies
03.2012 - 03.2014
Bachelor of Technology - Electronics and Communication
JAIPUR ENGINEERING COLLEGE
06.2007 - 06.2011