SHIVAM LOHIYA
Newton,USA
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Chief Executive Officer
RITUMBHARA HOTEL & RESORT
Alwar, India
03.2015 - 08.2021
- A Luxury resort with $2 Mn annual revenue, International Business Expansion: Partnered with CFO in market assessment, and international business for strategic corporate initiatives, leading to $0.5 MM revenue
- Growth Strategy: Spearheaded market research in India to identify opportunities for horizontal expansion of resort business; identified outdoor catering services as a profitable venture; revenue ~$0.3M
- Brand Management: Leveraged platforms such as face-book, Instagram etc
- To build a national brand; used audiovisuals, and pictures, to inform customers about differentiated offerings; increased customer base by 10%
- Customer Relationship Management: Developed a separate division to identify customer pain points and launched initiatives to address them; complaints decreased by 25%, and ratings improved by 1 point on major rating websites
- Cost Reduction: Co-ordinated with a SaaS provider to develop an in-house food ordering platform, documented processes, and leveraged own company employees to deliver food; removed commission costs to delivery partners (Zomato) ~$5k (35%), maximizing cost savings
- Business Development: Performed Gap Analysis, identified unutilized space, and converted it into Alwar's biggest banquet hall; gave a complete package (hotel, banquet, and food services) to customers generating revenue of ~$0.2M (34% total)
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Directed market expansions to propel business forward, meet changing customer needs.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Directed technological improvements, reducing waste and business bottlenecks.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Represented organization at industry conferences and events.
Senior System Engineer & Consulting
Infosys Ltd.
Pune, Maharashtra
03.2014 - 03.2015
- Employee Training: Led training sessions for 5 new team members to leadership, enable design and implement customizations for new project module; reduced learning period from 6 months to 2 months
- Technology transformation: Led implementation of an upgraded software through Python for client; handled client queries, and ensured smooth transition; Improved productivity bugs faced by client reduced by 50
- Identified software issues and handled troubleshooting to resolve quickly.
System Engineer
Infosys Technologies
Pune, Maharashtra
03.2012 - 03.2014
- Coding: Coded various modules of software provided to, (~$12B valuation); understood issues related to network lags and created a dashboard to provide a one stop monitoring interface
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
MBA - Entrepreneurship
BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS, HEC
08.2021 - 05.2023
Bachelor of Technology - Electronics and Communication
JAIPUR ENGINEERING COLLEGE
06.2007 - 06.2011
Skills
Business start up
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
MBA - Entrepreneurship
BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS, HEC
08.2021 - 05.2023
Chief Executive Officer
RITUMBHARA HOTEL & RESORT
03.2015 - 08.2021
Senior System Engineer & Consulting
Infosys Ltd.
03.2014 - 03.2015
System Engineer
Infosys Technologies
03.2012 - 03.2014
Bachelor of Technology - Electronics and Communication
JAIPUR ENGINEERING COLLEGE
06.2007 - 06.2011
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