Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shivam Maharaj

Orlando

Summary

Experienced Computer User Support Specialist with expertise in troubleshooting and enhancing system functionality. Proven track record of improving help desk response times and user satisfaction through proactive support and training. Strong communication skills facilitate effective user engagement and software/hardware understanding. Committed to delivering exceptional customer service and adapting to dynamic environments to support organizational goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

David Ulee Auto Parts
Orlando
05.2021 - 06.2023
  • Provided technical assistance to users via phone and email communications.
  • Troubleshot software and hardware issues for various systems and applications.
  • Documented support requests in ticketing system for tracking and resolution purposes.
  • Guided users through step-by-step solutions to common technical problems.
  • Maintained knowledge base articles for frequently asked questions and solutions.
  • Collaborated with team members to enhance support processes and workflows.
  • Assisted in onboarding new users by providing training on software tools.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Tested computer equipment to ensure proper functioning according to specifications.
  • Ensured compliance with company standards regarding computer usage and security policies.
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Monitored system performance to identify potential areas for improvement or issues.

Education

Bachelor of Science -

Full Sail University
Winter Park, FL
06-2025

Skills

Core Skills

  • IT Support & Troubleshooting
  • Hardware/Software Installation
  • Networking & System Configuration
  • Debugging & Performance Optimization
  • Database Design & SQL
  • REST API Integration
  • Cloud Platforms (AWS, Firebase)
  • Help Desk & Ticketing Systems
  • Windows / Linux OS Environments
  • Programming: C, C#, Python, JavaScript, HTML/CSS
  • Tools: Git, Jira, Perforce, Unity, Unreal Engine
  • Agile Workflow, Documentation, Team Collaboration

Certification

  • Google IT Support Professional Certificate (In Progress)
    Expected Completion: October 2025 (via Coursera)
    ▸ Focus on troubleshooting, system administration, networking, OS, and security fundamentals
    ▸ Practical exposure to ticketing systems and real-world IT scenarios
  • Version Control with Git & GitHub
  • RESTful API Integration
  • AWS (EC2, S3 Basics)
  • Tools: Jira, Visual Studio, VS Code, IntelliJ, Eclipse, Git, Perforce

Timeline

Help Desk Support Specialist

David Ulee Auto Parts
05.2021 - 06.2023

Bachelor of Science -

Full Sail University

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