Shivam Patel

QA Testing for an AI data enrichment tool called EnrichAI

Conducted initial testing and developed detailed test cases to ensure software quality

Reported issues in Jira to facilitate tracking and resolution of project challenges

Delivered a product demo to showcase features and functionality to stakeholders

Gathered and transformed requirements into detailed user, functional, and system specifications through JAD sessions, interviews, and questionnaires.

Created business requirement documents (BRD) and software requirements specifications (SRS) for new implementations and system enhancements.

Created business requirement documents (BRD) and software requirements specifications (SRS) for new implementations and system enhancements.

• Documented processes to align with current and future business needs, modifying existing documents as system changes occurred.

• Performing functional, regression, UI and database testing and making sure bug -free release.

• Coordinate with the development team on reported bugs and get them resolved.

• Coordinated with development team to resolve reported bugs efficiently.

• Executed data mining tasks using SQL to extract relevant information. as per project need.

Automated manual processes to improve efficiency.

- Execute test scenarios from within HP ALM for CMS3 content management system

- Performed Functional, Negative, Positive, Integration, End to End Testing

- Conducted new functionality and regression tests to identify, analyze, and report issues using spirit bug tracking tool, enhancing system reliability

Conducted manual testing of a web application.

- Managed Test plans, test cases

- Developed SQL scripts to validate relational database tables.

• Collaborated with students to complete homework assignments, identify skills gaps, and address weaknesses for improved academic performance.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Motivated students to embrace learning and study habits, fostering self-confidence and reducing fear of failure.
• Supported students in developing effective study habits and exam strategies to enhance preparedness and performance.
• Provided homework assistance using specific curriculum and materials.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

• Assisted large volume of customers daily, ensuring positive experiences and high customer satisfaction.
• Listened actively to customers, resolved concerns promptly, and escalated major issues to supervisor for further action.
• Provided tailored advice and assistance to customers, addressing special needs and preferences.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Maintained clean, neat, and operational facilities, enhancing program delivery and participant experience.
• Provided meals for underprivileged individuals through organized food service events.
• Provided administrative support to department leads, facilitating successful organization of events and fundraisers.