Shivana Schaefer
Palm Coast,United States
Summary
Dependable receptionist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Florida Cancer Specialists
Ormond Beach, FL
07.2021 - Current
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Helped patients complete necessary medical forms and documentation.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Receptionist
Advent Health Daytona
Daytona Beach, FL
03.2021 - 07.2021
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
Patient Care Technician
Halifax Hospital
Daytona Beach, FL
05.2020 - 03.2021
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Education
Associate of Arts - Business Administration
Daytona State College
Daytona Beach, FL05.2024
High School Diploma -
Mainland High School
Daytona Beach, FL05.2016
Skills
- Organized and Efficient
- Administrative and Office Support
- Database Search and Data Entry Skills
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Time Management and Prioritization
- Clerical and Filing Support
- Insurance Forms Processing
Refrences
Luz Gonzalez
Patient Service Specialist Lead
Florida Cancer Specialist
325 Clyde Morris Blvd. Suite 450
Ormond Bch. Fl. 32174
646-358-6851
Sarah Wade
Practice Manger
Advent Health Medical group
305 Memorial Medical Pkwy
Daytona Beach, Fl. 32117
386-383-4047
Stephanie Buddemeyer
Critical Care Nurse
Halifax Health Hospital
303 N. Clyde Morris Blvd.
Daytona Beach Fl. 32114
401-787-0376
Antonia Oliveros
Nursing Student
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach Fl. 32114
386-747-2076
Timeline
Patient Service Specialist
Florida Cancer Specialists
07.2021 - Current
Receptionist
Advent Health Daytona
03.2021 - 07.2021
Patient Care Technician
Halifax Hospital
05.2020 - 03.2021
Associate of Arts - Business Administration
Daytona State College
High School Diploma -
Mainland High School
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