Hi, I’m
Shiva Najafi
Mammoth Lakes,CA
Overview
16
years of professional experience
Summary
Dynamic leadership and management professional with extensive experience in hospitality, healthcare, and operations. Excelled in directing teams, optimizing customer service delivery, and driving operational efficiency through strategic oversight, staff development, and budget management. Proven track record of enhancing client satisfaction, resolving complex issues, and fostering high-performance environments. Skilled in building strong relationships, leading cross-functional collaborations, and implementing policies to achieve business goals. Eager to leverage expertise in leadership, management, and customer service to elevate team performance and client experiences in a premier organization.
Skills
Team Leadership & Staff Development
Performance Management & Evaluations
Budgeting & Financial Oversight
Customer Relationship Management
VIP & High-Profile Client Handling
Policy Development & Implementation
Schedule Optimization & Labor Cost Control
Event Planning & Execution
Inventory & Resource Management
Complex Problem-Solving & Decision-Making
Multitasking in High-Pressure Environments
Proficient in POS Systems & Software Platforms
Work History
Aspen Skiing Company - Limelight MammothMammoth Lakes, CA
Night Auditor
11.2025 - Current
Job overview
- Reconciled daily financial transactions, ensuring accuracy in guest accounts and cash handling procedures.
- Managed front desk operations during night shifts, providing exceptional service to guests and addressing inquiries promptly.
- Conducted thorough audits of hotel accounts to verify compliance with company policies and procedures.
- Processed night shift reports, summarizing key operational data for management review and decision-making.
- Monitored security protocols during night shifts, ensuring safety of guests and hotel property.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Snowcreek Athletic ClubMammoth Lakes, CA
Spa Coordinator
06.2025 - 01.2026
Job overview
- Led front desk operations and coordinated seamless check-in/check-out processes for up to 15 guests daily, ensuring exceptional customer service and positive first impressions.
- Directed collaboration with spa therapists to deliver high-quality treatments, resulting in consistent positive feedback and enhanced client loyalty.
- Managed client concerns and resolutions promptly, building trust and contributing to increased revenue and retention through strategic growth initiatives.
- Oversaw financial tracking, budgeting, and internal audits to maintain accurate records and support operational efficiency.
- Maintained inventory by communicating with vendors, selecting products, and adhering to sanitation standards for a safe, organized environment.
Beverly Hills Cancer CenterBeverly Hills, CA
Concierge Patient Care Coordinator
03.2023 - 03.2024
Job overview
- Directed customer service efforts for 30-50 patients daily, addressing concerns, answering queries, and boosting satisfaction through timely issue resolution.
- Led training for new staff on office duties, resource allocation, and appointment management, reducing wait times and improving operational flow.
- Managed multitasking under pressure while maintaining professionalism, including ordering medical supplies and monitoring inventory levels.
PrenuvoLos Angeles, CA
Concierge Patient Care Coordinator
08.2022 - 02.2023
Job overview
- Provided superior customer service to diverse clientele, including VIP and celebrity patients, with a focus on privacy, respect, and inclusivity for at least 15 clients per day.
- Managed simultaneous tasks efficiently, contributing to a positive work environment and offering clear explanations of policies to clients and families.
Orchid Cosmetic & Wellness CenterIrvine
Chief Operating Officer
06.2020 - 07.2022
Job overview
- Led daily administrative operations and staff management for a team of 10+ employees, including hiring, terminations, goal-setting, and performance reviews.
- Directed bi-weekly payroll processing and financial reporting while ensuring compliance with OSHA and HIPAA regulations.
- Fostered strong relationships with physicians, nurses, and technicians to enhance patient care and coordinate tailored treatment protocols.
- Managed regular staff meetings to address challenges, share best practices, and consult on business decisions, budgeting, and accounting.
Dreamline Exotic Car RentalSanta Monica, CA
Chief Operating Officer
03.2020 - 06.2022
Job overview
- Oversaw day-to-day operations, revenue enhancement through upselling, and budget management to ensure financial stability and high-quality service.
- Led vehicle inventory management for 15-20 cars, conducting inspections, processing payments, and streamlining processes for increased productivity and cost savings.
- Directed staff performance and engagement through motivational leadership, evaluations, feedback, and coaching for continuous improvement.
- Managed insurance, liability, and claims coordination while building cross-referral relationships with local businesses to promote community partnerships.
- Maintained accurate records and reporting systems for transparency and smooth operations.
Hyperthermia Cancer Institute Santa Monica, CA
Lead Patient Liaison
08.2019 - 04.2020
Job overview
- Served as primary leadership contact for patients, efficiently handling inquiries on services, insurance, and scheduling for approximately 15 patients per day.
- Directed interdisciplinary collaborations with physicians to facilitate efficient referrals and comprehensive care planning.
101 Family Medical GroupCanoga Park, CA
Assistant To Medical Director
02.2014 - 01.2019
Job overview
- Supervised clinical staff development, providing training and professional growth opportunities to maintain competencies and industry best practices.
- Led department oversight through hiring, training, evaluations, and resource allocation, managing budgets to optimize fund use and high-quality care standards.
- Directed patient interactions for up to 50 patients daily, assisting physicians with calls, faxes, and championing continuing education programs.
Macy'sCanoga Park
Beauty Consultant Sales Representative
05.2010 - 01.2014
Job overview
- Led customer service initiatives by building strong client relationships, resulting in repeat business, referrals, and services for at least 25 customers per day.
- Managed upselling techniques to maximize transaction value while maintaining trust, and collaborated with teams to achieve sales targets.
- Directed personalized consultations focusing on individual needs, utilizing active listening to provide tailored suggestions and enhance experiences.
Education
Los Angeles Pierce CollegeWoodland Hills, CA
Associate of Science
11 2015
University Overview
Languages
English
Full Professional
Persian
Native or Bilingual