Overview
Summary
Skills
Work History
Education
Hi, I’m

Shiva Najafi

Mammoth Lakes,California

Overview

15
years of professional experience

Summary

Experienced hospitality and operations leader with a strong track record in managing club-style environments, guest services, and multi-department coordination. Skilled in overseeing daily operations, supervising and mentoring staff, managing labor and financial budgets, and ensuring high service standards. Proven ability to foster member satisfaction, maintain facility excellence, and collaborate across departments to drive results. Adept at problem-solving, VIP client care, and building efficient, service-oriented teams. Based in Mammoth Lakes and ready to contribute to a premier hospitality brand through elevated leadership and operational oversight.

Skills

  • Proficient in written and oral communication
  • Complex Problem-solving
  • Staff training and development
  • Policy implementation
  • Schedule preparation & Labor cost management
  • Performance evaluations
  • Event planing & execution
  • Experienced in multiple software platforms
  • Effective relationship management
  • Inventory management
  • Adaptability and flexibility
  • Effective multitasking

Work History

Snowcreek Athletic Club

Spa Coordinator
06.2025 - Current

Job overview

  • Managing front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Collaborating with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Resolving client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
  • Maintaining solid knowledge base of all spa and resort products and services.
  • Keeping a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
  • Communicated with various product vendors to select products to stock and sell.
  • Assisted in maintaining accurate financial records by tracking transactions and supporting budget planning efforts.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.

Beverly Hills Cancer Center

Concierge Patient Care Coordinator
03.2023 - 03.2024

Job overview

  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
  • Trained new staff on office duties.
  • Approximately helped 30 to 50 patients per day.
  • Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
  • Decreased patient wait times through effective resource allocation and appointment management.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Ordered all medical supplies and kept check on inventory levels.

Prenuvo

Concierge Patient Care Coordinator
08.2022 - 02.2023

Job overview

  • Provided excellent customer service to diverse clientele and medical staff, fostering inclusivity and respect.
  • Worked closely with patients, some VIP, or celebrity, with high degree of respect for privacy.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Provided services to minimum 15 clients per day.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Offered simple, clear explanations to help clients and families understand policies and procedures.

Orchid Cosmetic & Wellness Center

Medical Office Manager
06.2020 - 07.2022

Job overview

  • Managed daily administrative tasks to ensure smooth operations within medical office environment.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Hired, terminated, trained staff, established and monitored goals and conducted performance reviews.
  • Completed bi-weekly payroll for 10+ employees.
  • Collaborated with physicians on treatment protocols to provide comprehensive care tailored to individual client needs.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Consulted with healthcare professionals on business decisions.
  • Oversaw accounting, budgeting, and financial reporting.

Dreamline Exotic Car Rental

Chief Operating Officer
03.2020 - 06.2022

Job overview

  • Oversaw day-to-day operations to keep operations running smoothly while meeting business goals.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Effectively managed vehicle inventory (15 to 20 cars) for timely availability, ensuring smooth rental process for customers.
  • Processed payments accurately using various payment methods like cash, credit cards and checks ensuring hassle-free transactions for customers.
  • Established strong relationships with local businesses to promote cross-referrals within community.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Increased staff performance and engagement via motivational leadership.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
  • Managed budgets effectively to ensure financial stability while maintaining high-quality.

Hyperthermia Cancer Institute

Lead Patient Liaison
08.2019 - 04.2020

Job overview

  • Served as primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
  • Sustained strong working relationships with various physicians, allowing for more efficient patient referrals and interdisciplinary collaboration.
  • Coordinated treatment and care plan for approximately 15 patients per day.

101 Family Medical Group

Assistant To Medical Director
02.2014 - 01.2019

Job overview

  • Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
  • Oversaw and developed clinical departments through hiring, training and evaluating staff.
  • Assisted physician with patients, calls and faxes for approximately 50 patients per day.
  • Championed continuing education programs for medical staff members to stay current on industry best practices.
  • Managed budgets and resource allocation effectively, ensuring optimal use of funds while maintaining high-quality care standards.

Macy's

Beauty Consultant Sales Representative
05.2010 - 01.2014

Job overview

  • Built strong relationships with clients, leading to repeat business and referrals.
  • Enhanced customer experience by maintaining clean, organized, and visually appealing store environment.
  • Utilized upselling techniques effectively to maximize transaction value without compromising customer trust or satisfaction.
  • Collaborated with team members to achieve collective sales targets and provide exceptional service.
  • Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions.
  • Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.
  • Provided services to minimum 25 customers per day.

Education

Los Angeles Pierce College
Woodland Hills, CA

Associate of Science from Nursing
11.2015

University Overview

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