SHIVA NAJAFI
Aspen Skiing Company - Limelight Mammoth
Mammoth Lakes,CA
Operations and customer service professional with extensive experience in hospitality, healthcare, retail, and business management. Skilled in guest relations, financial reconciliation, staff coordination, VIP service, and resolving complex issues. Brings a hands-on approach, sound judgment, and a consistent focus on service quality and efficiency.
16
Years of experience
Skills
Front Desk Operations
Financial Reconciliation & Reporting
Scheduling & Coordination
Inventory & Vendor Management
Budget Oversight
Guest & Customer Relations
VIP & High-Profile Client Service
Problem Resolution
Work History
Night Auditor
1 Year
Aspen Skiing Company - Limelight Mammoth - Mammoth Lakes, CA | 11.2025 - Current
- Managed overnight front desk operations, addressed guest requests and reservations, and executed service recovery, ensuring a welcoming and professional environment.
- Manage overnight front desk operations, guest requests, reservations, and service recovery while maintaining a welcoming, professional environment.
- Completed operational handoffs, documented incidents, coordinated with departments, and responded to guest safety or security concerns with composure.
Spa Coordinator
7 Months
Snowcreek Athletic Club - Mammoth Lakes, CA | 06.2025 - 01.2026
- Coordinated spa check-in and checkout, appointments, and service delivery for up to 15 guests daily.
- Collaborated with therapists to resolve client concerns, enhancing overall guest experience.
- Tracked transactions and inventory while coordinating with vendors to uphold sanitation standards.
Concierge Patient Care Coordinator
1 Year
Beverly Hills Cancer Center - Beverly Hills, CA | 03.2023 - 03.2024
- Supported 30–50 patients daily by addressing inquiries, resolving concerns, and coordinating appointments to enhance patient experience.
- Trained incoming staff on office procedures and scheduling, while managing medical supplies and inventory to ensure operational readiness.
- Maintained confidential patient records while supporting HIPAA-compliant communication and document handling.
Chief Operating Officer
1 Year 11 Months
Orchid Cosmetic & Wellness Center - Irvine, CA | 03.2021 - 02.2023
- Oversaw daily business operations, administrative workflows, and staff management, enhancing team performance for 10+ employees.
- Managed hiring, training, performance reviews, payroll, budgeting, and financial reporting, ensuring effective resource allocation and financial health.
- Coordinated with physicians, nurses, and technicians to optimize patient scheduling, treatment services, and personalized client care.
- Maintained regulatory compliance and addressed client concerns with discretion, including VIP and high-profile service needs.
Chief Operating Officer
1 Year 7 Months
Dreamline Exotic Car Rental - Santa Monica, CA | 03.2020 - 10.2021
- Directed daily operations, managed budgeting and revenue growth, and ensured premium customer service to enhance overall business performance.
- Managed fleet of 15–20 vehicles, overseeing inspections, payments, insurance matters, and claims coordination to maintain operational efficiency.
- Trained and supervised staff, established business referral relationships, and streamlined reporting processes to support organizational growth.
Lead Patient Liaison
8 Months
Hyperthermia Cancer Institute - Santa Monica, CA | 08.2019 - 04.2020
- Coordinated patient inquiries, insurance questions, scheduling, and service for approximately 15 patients daily to ensure seamless care.
- Collaborated with physicians to facilitate referrals and coordinate comprehensive patient care.
Assistant to Medical Director
4 Years 11 Months
101 Family Medical Group - Canoga Park, CA | 02.2014 - 01.2019
- Facilitated physician communications and patient service for 50 patients daily, ensuring efficient care delivery.
- Managed staff hiring, training, evaluations, and allocation of departmental resources and budget.
- Directed clinical workflow improvements to support provider efficiency and patient care consistency.
- Supervised adherence to medical policies, regulatory standards, and documentation requirements.
Beauty Consultant / Sales Representative
3 Years 8 Months
Macy’s - Canoga Park, CA | 05.2010 - 01.2014
- Delivered personalized consultations to 25+ customers daily, fostering repeat business and generating referrals.
- Leveraged product knowledge and consultative selling to enhance sales performance and elevate customer satisfaction.
- Delivered personalized beauty consultations, matching skincare, makeup, and fragrance products to customer needs.
- Demonstrated product application techniques, building customer confidence and driving informed purchasing decisions.
- Achieved sales goals through consultative selling, upselling, and cross-selling complementary beauty items.
Education
Associate of Science - Nursing
Los Angeles Pierce College - Woodland Hills, CA
11-2015
LANGUAGES
English — Full Professional
Persian — Native or Bilingual