Shiva Najafi

Work History

Beverly Hills Cancer Center

03.2023 - 03.2024

Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Worked closely with patients to deliver excellent and direct individualized patient care.
Worked with patients to schedule tests and procedures.
Delivered support to medical staff in completion of patient paperwork, check In & outs and scheduling.
Trained new staff on office duties.
Verified patient insurance eligibility and entered patient information into system.
Provided support and guidance to patients and families to navigate healthcare systems.
Assisted in research program.

Prenuvo

08.2022 - 02.2023

Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Provided excellent customer service to diverse clientele and medical staff, fostering an atmosphere of inclusivity and respect.
Worked closely with patients, some VIP, or celebrity, with high degree of respect for privacy.
Educated new employees on proper protocols related to serving as a Patient Concierge team member, contributing to consistent service quality across the department.
Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
Collaborated with medical staff to ensure patients received timely and appropriate care.
Served as a liaison between patients, families, and healthcare providers to ensure clear communication and mutual understanding of treatment goals.
Answered patient assistance calls, assessed needs, and offered qualified support.
Maintained clean and safe environment to promote patient safety and comfort.
Answered incoming calls, scheduled appointments and checked in & checked out patients.
Trained new staff on office procedures and duties.

Orchid Cosmetic & Wellness Center

06.2020 - 07.2022

Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Created and managed electronic patient records, encompassing data entry and administrative functions related to billing, and accounts receivable.
Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Hired, terminated, trained staff, established and monitored goals and conducted performance reviews.
Completed bi-weekly payroll for 10 employees.
Assisted with scheduling & answering phone calls.
Monitored industry trends to stay current on best practices in aesthetics treatments; implemented innovative techniques accordingly in response to market demands.
Implemented staff training programs to improve service quality and expand the range of treatments offered.
Collaborated with physicians on treatment protocols to provide comprehensive care tailored to individual client needs.
Led a team of aestheticians and therapists, fostering a collaborative and supportive work environment.
Ordered all medical supplies and kept check on inventory levels.

Hyperthermia Cancer Institute

08.2019 - 04.2020

Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
Sustained strong working relationships with various physicians, allowing for more efficient patient referrals and interdisciplinary collaboration.
Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Provided excellent customer service to patients and medical staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.

101 Family Medical Group

02.2014 - 01.2019

Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
Improved patient outcomes and delivery of care through improved clinical quality processes.
Oversaw and developed clinical departments through hiring, training and evaluating staff.
Reviewed patient records for accuracy and completeness.
Obtained patient medical history, medication information, symptoms, allergies and vital signs.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures, and care plan instructions.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Oriented and trained new staff on proper procedures and policies.
Collaborated in research programs.

Macy's

05.2010 - 01.2014

Built strong relationships with clients, leading to repeat business and referrals.
Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
Utilized upselling techniques effectively to maximize transaction value without compromising customer trust or satisfaction.
Collaborated with team members to achieve collective sales targets and provide exceptional service.
Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions.
Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Recommended complementary purchases to customers, increasing revenue.