SHIVANI GUNDEKARI
Stamford,CT
Summary
- Over 5 years of experience as an Operations Coordinator, specializing in project management, process optimization, and cross-functional collaboration across enterprise-level environments.
- Skilled in coordinating end-to-end projects, ensuring timely delivery, stakeholder alignment, and compliance with regulatory and organizational st
- andards.Experienced in website development and digital operations, including coordinating with developers, designers, and content teams to launch responsive, user-friendly websites.
- Hands-on expertise in SEO strategy (on-page, off-page, keyword research, content optimization, and technical SEO audits) to improve website visibility and organic traffic.
- Adept at managing and analyzing Google Ads, social media campaigns, and digital marketing strategies to drive brand awareness and lead generation.
- Strong background in workflow automation and scheduling using tools like Control-M and Autosys, enhancing efficiency and reducing manual intervention in operations.
- Knowledgeable in Identity and Access Management (IAM), secure authentication methods (SSO, MFA, OAuth2, SAML), and compliance-driven data security processes, ensuring operational reliability in regulated industries.
- Experienced in coordinating data integration and reporting projects across platforms like Workday, PeopleSoft, and nCino, supporting secure access and performance monitoring.
- Demonstrated ability to document technical and operational processes, streamline communication between business and technical teams, and troubleshoot integration or performance issues.
- Strong communicator with proven ability to support cross-functional teams, vendor relationships, and client-facing deliverables, ensuring smooth project execution and measurable outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project & Operations Specialist – Website & SEO
Jmax Media Solutions
New York
07.2024 - 05.2025
- Managed day-to-day agency operations, coordinating across creative, development, and marketing teams using collaboration tools like Basecamp and ticketing systems.
- Led setup and optimization of GoHighLevel (GHL) platform, including automation, funnels, CRM management, and campaign tracking.
- Launched lead generation and drip email campaigns in partnership with strategists and designers, leveraging Google Workspace for seamless communication and documentation.
- Conducted thorough QA testing, handled client communications, onboarding processes, and maintained detailed workflow documentation using MS Word, Excel, and Visio.
- Generated and analyzed weekly GHL reports, monitoring project progress and performance metrics.
- Utilized tools such as SQL Server Management Studio (SSMS) and Visual Studio 2008 for technical coordination with developers when needed.
- Responsibilities
Project & Operations Specialist – Website & SEO
Cigna Health Insurance
Hartford, CT
08.2023 - 05.2024
- Coordinated and managed projects end-to-end, ensuring timely delivery and stakeholder alignment.
- Oversaw website development, CMS updates, and landing page creation, collaborating with developers and designers.
- Planned and executed SEO strategies, including on-page/off-page optimization, keyword research, and technical audits.
- Managed digital advertising campaigns (Google Ads, Meta Ads), monitored performance, and optimized ROI through A/B testing.
- Generated marketing and project performance reports using dashboards and analytics tools (Google Analytics, Data Studio, Excel).
- Documented workflows, SOPs, and project guidelines for seamless handoffs and process continuity.
- Assisted teams in troubleshooting operational or project-related issues to ensure smooth execution.
- Prepared estimates and project plans for new initiatives, supporting resource allocation and timelines.
SQL Developer
Shivam Medisoft Services
Hyderabad, India
08.2018 - 07.2022
- Developed and maintained robust PL/SQL procedures, packages, functions, and triggers to support legacy ETL workflows, data validation, and financial processing in Oracle 11g/12c and Exadata environments.
- Optimized high-impact SQL queries using EXPLAIN PLAN, indexing, and TOAD to enhance performance of regulatory reports and data extracts.
- Automated ingestion and transformation of structured financial and HR data using SQL
- Loader, UTL_FILE, and Unix shell scripting, supporting scheduled ETL processes.
- Designed and managed database objects (tables, views, sequences, materialized views) to maintain data integrity and support reporting workflows.
- Implemented parallel processing and batch automation using concepts aligned with Autosys and Control-M, improving efficiency in recurring jobs.
- Collaborated with business units including small business lending and analytics teams to gather requirements, support data transformation initiatives using tools like nCino, and prepare data for dashboard integration.
- Supported regulatory reporting by ensuring accurate, validated, and timely data delivery through automated pipelines.
- Participated in performance tuning, unit testing, and deployment of PL/SQL components while maintaining secure role and access controls.
- Project: Hospital Management System
Education
Master of Science - Cyber Security
Lindsey Wilson College
Columbia, KY12-2027
Master of Science - Computer Science
University of Bridgeport
Bridgeport, CT05.2024
Bachelor of Science - Computer Science
Satavahana University
India10.2020
Skills
Operations & Project Management: Project coordination, workflow automation, requirements gathering, cross-functional collaboration, stakeholder communication, SOP development, compliance-driven process management
Website Development & CMS: Coordinating website development projects, WordPress, Wix, Squarespace, content management, landing page creation, wireframing, and UI/UX collaboration with designers and developers
Digital Marketing & SEO: On-page and off-page SEO, keyword research, technical SEO audits, Google Search Console, Google Analytics, SEMrush, HubSpot SEO, content optimization, link building strategies
Advertising & Campaign Management: Google Ads (Search, Display, Performance Max), Meta Ads, budget optimization, A/B testing, conversion tracking, reporting, and ROI analysis
Automation & Scheduling Tools: Workflow automation, task scheduling, Control-M, Autosys, project tracking with Asana, Trello, Jira, and Mondaycom
Reporting & Dashboards: Marketing dashboards, campaign performance tracking, website traffic analytics, KPI monitoring, and client-facing reports (Google Data Studio / Looker Studio, Excel Pivot Tables, VLOOKUP)
Collaboration & Stakeholder Support: Working with vendors, developers, and business teams to deliver website, SEO, and advertising projects on time and within scope
Documentation & Productivity: Preparing project documentation, SOPs, user guides, training manuals, proficient with MS Office Suite (Excel, Word, PowerPoint), Visio, and Google Workspace
Industry Understanding: Experience in regulated environments (healthcare, finance, insurance), digital marketing compliance, and secure web operations
Certification
- Google Project Management Certificate – Google/Coursera
- Google Ads & Analytics Certification – Google Skillshop
- HubSpot SEO Certification – HubSpot Academy
Projects
Project 1 – Hospital Management System – OPD & Staff Module (Finance Operations Focus)
- Coordinated financial and operational workflows for OPD and staff management, improving transaction accuracy and reporting efficiency.
- Automated daily, monthly, and quarterly finance reports, supporting KPI tracking and compliance requirements.
- Streamlined data import and processing for staff and patient records, reducing manual effort.
- Prepared workflow diagrams and documentation to support audits and process standardization.
Project 2 – Reporting System Automation (Crystal Reports + Oracle 11g) (Website & SEO Reporting Focus)
- Managed website and SEO performance reporting, creating automated dashboards for traffic, keyword rankings, and campaign ROI.
- Developed parameterized reports for department-specific insights, enabling data-driven decisions.
- Coordinated with marketing and development teams to implement SEO improvements and track campaign performance.
- Optimized reporting cycles and distribution processes, reducing manual work by 40%.
Timeline
Project & Operations Specialist – Website & SEO
Jmax Media Solutions
07.2024 - 05.2025
Project & Operations Specialist – Website & SEO
Cigna Health Insurance
08.2023 - 05.2024
SQL Developer
Shivam Medisoft Services
08.2018 - 07.2022
Master of Science - Cyber Security
Lindsey Wilson College
Master of Science - Computer Science
University of Bridgeport
Bachelor of Science - Computer Science
Satavahana University
Similar Profiles
Angela LundyAngela Lundy
Medical Billing Specialist at JMAX Support Services, LLCMedical Billing Specialist at JMAX Support Services, LLC
Theodore Henry NoonanTheodore Henry Noonan
Digital Marketer and Website designer at TI Media SolutionsDigital Marketer and Website designer at TI Media Solutions
Debjani GhoshDebjani Ghosh
Head of Human Resources at Matrix Media Solutions Pvt LtdHead of Human Resources at Matrix Media Solutions Pvt Ltd
Marie Nadia CharlesMarie Nadia Charles
Staff Nurse at Stamford HealthStaff Nurse at Stamford Health
Teddy BennettTeddy Bennett
Team Manager, Mid-Market & Enterprise Sales at Muck RackTeam Manager, Mid-Market & Enterprise Sales at Muck Rack