Shivani Mcguire
North Royalton,OH
Summary
Accomplished Project Management Professional (PMP) with nearly two decades of experience overseeing web-based and client-server application projects in the Financial, Insurance, and Banking industries. Proven track record of leading cross-functional teams, delivering solutions on time and within budget, and working closely with senior leadership to establish project parameters. Proficient in Agile/Scrum, Waterfall, and SDLC methodologies. Demonstrates exceptional leadership, organization, collaboration, adaptability, and problem-solving skills to ensure successful project outcomes and stakeholder satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Project Manager
Medical Mutual
11.2024 - Current
- Spearheaded project success by analyzing system linkages, owning end-to-end project execution, fostering team leadership collaboration, mentoring colleagues to expand expertise, and resolving conflicts through strategic stakeholder engagement.
- Lead generative AI implementation initiatives to enhance operational efficiency across multiple lines of business.
- Manage the CARE initiative, coordinating to deliver total health solutions for members.
- Direct ASO strategic efforts, streamlining processes and aligning vendors with executive teams.
- Maintained project documentation, schedules to meet key milestones at every project phase.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans, CRAID, and progress to key stakeholders and project contributors.
Project Manager
PC Connection
12.2023 - 10.2024
- Managed Depot Services initiative, conducting GAP analysis and driving process improvements across LOBs.
- Facilitated JAD sessions to define requirements and led UAT for customer-facing projects from inception to production.
- Managed high-priority client portfolios, ensuring timely delivery and stakeholder alignment.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
Project Manager
PNC
12.2019 - 12.2023
- Oversaw retail branch operations across four states, managing openings, relocations, and closures.
- Delivered retail distribution projects and VBM HR Phase II, ensuring OCC compliance and partner coordination.
- Developed and tracked work plans, achieving target deadlines and governance adherence.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Coordinated material procurement and required services for projects within budget requirements.
- Managed projects from procurement to commission.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Business Analyst
PNC
12.2016 - 12.2018
- Supported Lending Transformation Initiative, merging systems and stabilizing post-conversion processes.
- Authored use cases and playbooks for pipeline activities, enabling seamless LOB transitions.
- Collaborated with business units to define and document conversion requirements.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Utilized data visualization techniques to present and explain complex data sets.
IT Consultant
CareSource
04.2016 - 10.2016
- Improved pharmacy prior authorization processes and established HIE infrastructure groundwork.
- Conducted JAD sessions, documented use cases, and coordinated UAT using MS Visio for process flows.
- Authored BRDs to capture multi-LOB requirements and scope.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Streamlined communication channels for increased productivity with effective collaboration tools.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Facilitated seamless software migrations, carefully planning and executing upgrades with minimal disruption to business operations.
IT Consultant
JP Morgan Chase
11.2014 - 12.2015
- Led mobile and planning tool enhancements for Chase Card Services (Slate, Freedom, Amazon).
- Translated LOB requirements into functional specifications and use cases, performing SIT and GAP analysis.
- Utilized MS Project to manage work breakdown structures and ensure timely delivery.
- Developed detailed project scopes outlining objectives timelines deliverables resources needed successfully complete initiatives within set parameters.
- Developed clear specifications for project plans using customer requirements.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Led project teams in the successful completion of complex IT projects, ensuring timely delivery within budget constraints.
Business/HR Analyst
Sherwin Williams
04.2014 - 10.2014
- Upgraded HR compensation UI, enhancing reporting for divisional employees and managers.
- Managed BRDs, use cases, and SIT/UAT testing, conducting GAP analysis for system enhancements.
- Facilitated requirement-gathering sessions to align business and technical teams.
- Ensured compliance with employment laws and regulations through proactive policy development and regular audits.
- Helped solve diverse program problems with in-depth analysis.
- Streamlined HR processes by implementing new software tools and automating manual tasks.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Implemented process improvements to automate office operations.
IT Consultant
Fifth Third Bank
11.2013 - 03.2014
- Enhanced commercial loan UI, improving quarterly analysis and reporting capabilities.
- Authored BRDs and modeled use cases with MS Visio, executing test scripts and UAT.
- Performed backend testing with SQL to validate system performance.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
IT Consultant
Nationwide Insurance Company
12.2012 - 10.2013
- Revamped user web portal for Personal Lines, enhancing quote generation and agent locator features.
- Led Agile iterations, designed UML diagrams, and supported UAT/backend testing with SQL.
- Conducted GAP analysis and prepared BRDs for requirement traceability.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Streamlined workflow processes, enabling more efficient use of resources and reducing overall project timelines.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
IT Security Analyst
Bank of America
08.2007 - 12.2009
- Developed SSA/SSB projects, reducing manpower by 20-30% and errors by 35%, boosting quality by 31%.
- Conducted JAD sessions, managed access control for Unix/Linux servers, and executed SQL queries in HPQC.
- Managed firewall configurations to maintain optimal levels of network protection while allowing for necessary business operations.
- Collaborated with cross-functional teams to address complex security incidents, minimizing potential damage.
- Assisted with the successful migration of company data to a secure storage system, enhancing overall data protection capabilities.
- Worked closely with legal and compliance departments to ensure adherence to relevant regulatory requirements pertaining to data privacy and information security practices.
- Conducted thorough risk assessments for proposed projects or changes in technology infrastructure, highlighting potential vulnerabilities before implementation could begin.
Business System/Data Recovery
IBM Global Systems
07.2006 - 08.2007
- Analyze QuickBooks data issues and rolled out enterprise software for sales reporting.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Supported deployment for installation, maintenance, and conversions, preparing status reports with MS Office
- Worked effectively in fast-paced environments.
Education
MBA - Business Administration
Cleveland State University
Cleveland Ohio12-2012
Skills
- Stakeholder engagement
- Strategic project planning
- Budget control
- Team leadership
- Scope management
- Project targets and deliverables
- Cross-functional project management and record-keeping
- Proficient team leadership
- Problem-solving abilities
- Risk assessment
- Effective verbal communication
- KPI tracking
Timeline
Senior Project Manager
Medical Mutual
11.2024 - Current
Project Manager
PC Connection
12.2023 - 10.2024
Project Manager
PNC
12.2019 - 12.2023
Business Analyst
PNC
12.2016 - 12.2018
IT Consultant
CareSource
04.2016 - 10.2016
IT Consultant
JP Morgan Chase
11.2014 - 12.2015
Business/HR Analyst
Sherwin Williams
04.2014 - 10.2014
IT Consultant
Fifth Third Bank
11.2013 - 03.2014
IT Consultant
Nationwide Insurance Company
12.2012 - 10.2013
IT Security Analyst
Bank of America
08.2007 - 12.2009
Business System/Data Recovery
IBM Global Systems
07.2006 - 08.2007
MBA - Business Administration
Cleveland State University
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